Call Center Representative

Description

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company’s first point of contact with the public, and must represent the company in a professional and courteous manner at all times.

Supervisory Responsibilities

None

Major Duties & Responsibilities: Job Skills

• Answers incoming calls
• Checks and follow ups on voicemail messages
• Maintains and updates patient demographics
• Schedules patient appointments
• Assists with patient registration and patient Check-out as needed
• May also assist with other related clerical duties and other miscellaneous duties as deemed necessary

Required Skills/abilities

• Excellent verbal communication and telephone skills
• Ability to read and interpret documents
• Effective interpersonal skills including active listening
• Typing and Data Entry Experience
• Strong organizational skills and detail oriented
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Bi-Lingual in Spanish is preferred

Requirements

Qualification, Education, Experience

• Requires High School Diploma or equivalent
• 1-2 years in administrative experience

Physical/Mental Demands

• Work requires the ability to lift objects weighing up to 20 pounds
• Work requires ability to carry objects weighing up to 20 pounds.
• Work requires ability to sit +/- 90% of the time.
• Work requires ability to stoop and bend, to reach, and grab with arms and hands; manual dexterity and to communicate with others.
• Work requires the ability to hear, understand, and distinguish speech and/or other sounds.
• Work requires proofreading and checking documents for accuracy.
• Work requires ability to use a keyboard and visualize a computer monitor to enter and transform words or data. Specific vision abilities required include close vision and the ability to adjust focus
• OSHA personal exposure risk category I & II
• Airborne personal exposure risk category I (Possible exposure of the healthcare worker to patients capable of transmitting M. tuberculosis). Universal precautions will be adhered to at all times.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Cultural Expectations

• Understands Christ Health Center Mission Statement and Values
• Consistently displays Christ Health Center’s Mission on a daily basis
• Treats patients, visitors and co-workers with love and respect

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.