Parts Counter Sales Representative

Description

We are looking for a motivated and customer-focused Parts Counter Sales Representative to join our team. This role is ideal for someone who enjoys helping customers, solving problems, building relationships, and working in a fast-paced environment where no two days are the same.

The right candidate will play a key role in supporting our customers, growing sales, and helping drive the success of the branch through strong product knowledge and outstanding customer service.

Responsibilities

• Build and grow customer relationships by providing exceptional service and support. 
• Generate new and repeat sales by educating customers on products, features, benefits, and solutions. 
• Identify opportunities to increase sales through cross-selling, up-selling, add-on sales, and promotional items. 
• Accurately process customer transactions including quotes, orders, returns, and invoicing. 
• Work closely with outside sales representatives and branch teammates to support customer needs and grow accounts. 
• Respond to customer inquiries by phone, email, and in person in a professional and timely manner. 
• Locate, source, and obtain parts for customers, including processing buyouts for non-stocked items. 
• Coordinate parts orders and communicate with warehouse, delivery, and management teams to ensure timely service. 
• Maintain ongoing communication with customers to strengthen relationships and resolve concerns quickly. 
• Assist walk-in customers with order questions, quotes, and product recommendations. 
• Maintain a clean, organized, and professional counter and parts area. 
• Stay informed on product offerings, industry trends, and customer needs. 
• Perform additional duties as assigned. 

Why Join Our Team?

• Opportunity to grow your career with a stable and growing company. 
• Competitive pay with the ability to directly impact your success through sales growth. 
• Fast-paced work environment that keeps every day engaging. 
• Supportive team atmosphere with experienced industry professionals. 
• Ability to build strong customer relationships and become a trusted resource. 
• Work with a wide range of heavy-duty, fleet, trailer, and automotive products. 

Skills, Knowledge, and Abilities

• Strong customer service and relationship-building skills. 
• Excellent communication, sales, and negotiation abilities. 
• Strong organizational skills and attention to detail. 
• Ability to multitask and work effectively in a fast-paced environment. 
• Strong problem-solving and critical-thinking skills. 
• Basic computer proficiency including Microsoft Office and related systems. 
• Positive attitude, strong work ethic, and willingness to learn. 
• Expertise in the heavy-duty or automotive aftermarket industry is highly preferred. 
• Valid driver’s license with an acceptable driving record. 

Job Requirements

• Previous parts counter, automotive aftermarket, heavy-duty parts, or related sales experience preferred. 
• Ability to work cooperatively with sales, warehouse, and delivery teams. 
• Ability to provide accurate quotes, process orders, and manage customer requests efficiently. 
• Manufacturer or industry training is a plus. 
• Some travel may be required. 

Physical Demands and Working Conditions

• Prolonged periods of sitting, standing, and computer work. 
• Ability to occasionally lift up to 50 pounds. 
• Fast-paced environment with regular interaction with customers, drivers, warehouse staff, and vendors.