IT User Support Technician I or II- 05/01/2026

Description

Description: 

Opening Date: 04/17/2026

Closing Date: 05/01/2026

Job Title: IT User Support Tech I or II

Salary/Wage: $25.34/hr-$27.54/hr

Tribal Level: 114-116 

Location: Siletz, Oregon

Classification: Full time, Non-Exempt

Job Posting Number:  4096863 

INTRODUCTION:

Provide Help Desk Support. Responsible for first level diagnosis of user reported system or hardware outages. Responsible for user training and perform system administration duties as assigned. Incumbent will possess the ability to develop and obtain basic skills to progress to the position of Network Systems Administrator.

DUTIES:

• Provide prompt, thorough and courteous technical support to users contacting the Help Desk regarding network services, hardware, and software applications. 
• Diagnose outages to identify relevant systems; assists appropriate System Administrator to resolve outages, and verifies resolution of outages.  
• Manages the effectiveness of the help desk function by properly prioritizing, communicating with users, and escalating help desk requests when needed.  
• Collaborate with System Administrators to define, implement, and test system enhancements needed to resolve user issues.
• Administer cellular and land-line office telephones copiers, and scanners.
• Perform system administration tasks on Windows network systems, desktop operating systems, and Exchange email. Manage user accounts on all systems, including adding, removing or updating user information and resetting passwords.
• Enforce security guidelines and IT policies & procedures.
• Provide training to users on software and systems necessary to conduct business, such as Exchange e-mail Office 365 apps, MS Office, Internet and others as needed. 
• Provide new employee IT orientation and training on use of Tribal systems, such as email.
• Perform preventative maintenance on computers, including cleaning of workstations, checking the power supply, and validating proper virus scanner settings.
• Conduct inventory of workstation software. Ensure that all software licensing requirements are met for software installed on user workstations.
• Perform other related duties as assigned.

Requirements

REQUIREMENTS:

IT User Support Technician I (TL 114): High School diploma or GED and one year experience assisting customers with software and computer issues in a networked office environment -OR – an equivalent combination of education and/or experience/training which demonstrates the knowledge, skills and abilities to perform the above duties.

IT User Support Technician II (TL 116): High School diploma or GED and two years experience assisting customers with software and computer issues in a networked office environment -OR – an equivalent combination of education and/or experience/training which demonstrates the knowledge, skills and abilities to perform the above duties.

Knowledge of:

• Computer operations, software applications, network fundamentals and system architecture/design.

Experience in:

• Provision of desktop support services and training to staff with varied skill levels.

Ability to:

• Follow oral and written instructions and learn new technologies.
• Communicate effectively while relaying/teaching technical information to users with various levels of expertise. 
• Provide excellent and timely customer service to a variety of users.  

Other:

• Must be able to travel to tribal area offices and work outside normal working hours as needed.
• Must possess a valid Oregon State driver's license, insurance and be eligible to drive a GSA vehicle.