Client Services Executive (Req#1231)
**Candidates MUST BE geographically located in or near the Irvine, CA area with a willingness to travel up to 20%.**
Overview
As a Client Services Executive (CSE), you will be responsible for working with executives at select accounts in positioning, developing, and selling large scale and/or multi-faceted services engagements. Select client services engagements are business outcome focused services engagements utilizing the many services that ePlus and its partners can provide today. The CSE will use a consultative approach in working with the customer and subject matter experts within ePlus to package services solutions that will help our customers achieve their desired business outcomes. The CSE develops and maintains relationships up to and including the CIO at these select customers. The CSE should be seen as a trusted advisor and partner to the client, ePlus AE and services team.
Your Impact
The CSE will be responsible for understanding the complex business and technology needs of a select number of customers in both positioning and developing customized solutions, and then advising the Services team on how to best deliver and manage the engagement.
The essential functions of this position include:
- Develop, design, facilitate, and guide multiple large scale services engagement initiatives at any given time
- Assist assigned AE’s with overall account planning as it relates to services opportunity development
- Assist account teams and local PSEs with collecting customer business and technical requirements and determining the best ePlus recommended solution
- Lead efforts for demand generation to drive sales activity and promote ePlus service capabilities in assigned accounts
- Establish and maintain a trusted advisor relationship with our Select services clients. Gain an appropriate understanding of the client needs while also uncovering additional opportunities.
- Drive discussions to understand customer technology initiatives and current business challenges
- Deliver customer presentations to communicate ePlus lifecycle Services capabilities and how they apply to current and future initiatives
- Work with Services teams and National Practice Strategists to develop large scale and/or multi-faceted proposals and statements of work
- Lead the sale of lifecycle services engagements with our clients
- Support regional account teams in their management of the relationships with our clients
- Work with the Services teams to build lifecycle services delivery teams comprised of ePlus resources, partners, and subcontractors to scale the business.
- Onboard and support ePlus and non-ePlus team members to our delivery methodologies and team culture
- Be a thought leader by staying abreast of technology and business trends through interactions and professional networking with other top thought leaders. Strategically advance offerings and provide insights to clients to assist them accelerate the growth of their business.
- Exceptional oral and written communication skills and experience required. Must be able to adjust style to match the audience whether internal, client technical or client executive. Proven experience articulating technical viewpoints to diverse audiences, including technical and business decision makers. High EQ sought.
- Highly motivated and self-managed individual that can balance multiple projects, support meetings, and achieve superior results.
As a manager, you are also expected to:
- Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
- Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
- Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
- Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.
Qualifications
- Bachelor’s degree in relevant field, or relevant experience
- Minimum 5+ years of customer IT leadership experience at the Director-level or above
- Experience working with Clients in providing Professional and/or Managed Services
- Experience in a professional services consulting role a plus
- Overall strong knowledge across multiple technologies and practices (DataCenter/Cloud, Networking, Security and Collaboration)
- Advanced presentation and communication skills
- Executive level documentation skills
- Team-oriented sales experience
- Able to work both independently and as a member of an agile team
Position Specifics
The initial base salary range for this position is expected to be between $120,000 and $180,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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