VP, Regional Project Manager Specialist, CBWMO, Group COO

Role Overview

The Regional Project Manager is responsible for leading and delivering cross‑functional technology, Gen-AI and process transformation initiatives within Consumer Banking Wealth Management Operations across DBS core markets. This role partners closely with Business, Technology and Location Ops stakeholders to drive automation, ensure disciplined project execution and deliver measurable operational outcomes across Deposits and related banking products.

Project & Program Delivery

• Partner with Business, Technology and Location Ops stakeholders to define project roadmaps, priorities, scope, and delivery plans.
• Manage multiple concurrent cross‑functional IT projects and programs, ensuring alignment to strategic and operational objectives.
• Plan, execute, and govern projects to ensure delivery within agreed scope, schedule, and budget.
• Proactively identify delivery risks, manage dependencies, and address issues impacting timelines or outcomes.

Transformation & Automation

• Drive automation, Gen-AI and transformation agenda across Consumer Banking Operations, with a focus on efficiency, straight‑through processing, and scalability.
• Translate business requirements into well‑defined project scope and delivery plans, ensuring adherence to standard operating procedures (SOPs), particularly for Deposits products.

Governance & Stakeholder Management

• Establish and execute effective project governance and communication plans.
• Provide clear, regular status updates to stakeholders, highlighting progress, risks, issues, and mitigation actions.
• Manage stakeholder expectations and ensure alignment across business, operations, and technology teams.

Team & Execution Management

• Lead and manage assigned project teams to ensure timely, high‑quality delivery.
• Set, track, and report on project milestones; manage changes and re‑baseline plans where required.
• Review project documentation, user stories, and scope definitions to ensure quality, completeness, and compliance with agreed standards.

Requirements & Experience

Experience

• Minimum 8 years of experience in systems development, project management, and/or business process improvement initiatives
• Proven experience managing end‑to‑end project lifecycles, preferably within the Financial Services industry
• Strong exposure to Consumer Banking Operations, with working knowledge of CASA
• Knowledge of Gen-AI project deployment will be a plus

Knowledge & Skills

• Solid understanding of project management methodologies, processes, and delivery frameworks.
• Strong analytical and problem‑solving capabilities, with the ability to manage complexity and ambiguity.
• Sound knowledge of banking operations and enabling technologies.

Core Competencies

• Excellent verbal and written communication skills.
• Strong stakeholder management and collaboration skills.
• Strong teamwork and interpersonal effectiveness.
• Highly adaptable, resilient, and able to manage competing priorities.
• Highly organised, disciplined, and delivery‑focused.

Technical Proficiency

• Proficient in Microsoft Office tools including Word, Excel, PowerPoint, MS Project.
• Proficient in Jira usage.

Education

• Bachelor’s Degree or Diploma in a relevant discipline.

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