Retail Administration Manager (Full Time) - TX/OK

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. 

Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for Managing and Supporting a Group of 20 – 30 Banking Center Area Managers.

1. Facilitate monthly BCAM Meeting 1^st/3^rd Thursday and Annual BCAM Meeting
2. Assist in developing and maintaining the policies and procedures relevant to retail operations.
3. Understand the information systems used in retail operations.
4. Ensure training is satisfied.
5. Interact with the Operations Committee members regarding banking center matters.
6. Interact with and act upon requests of EVP and CFO.
7. Establish relationships and open communication with Area Leadership.
8. Act as communications liaison from all operational departments to Retail banking centers.
9. Coordinate and monitor periodic scrub projects and/or data collection to/from BCAMs/banking centers.
10. Support the achievement of incentive programs, goals, and budgets.
11. Review Audits as presented, including grading and updating Audit Tracking Report. Prepare quarterly summary for Internal Audit.
12. Review, disseminate & update reports as applicable (Teller Recon, Teller Buy/Sell, Teller Over/Short, CIT, Cash Items, Missing Signature Card, Vacation Schedules (5 consecutive days), CIP Exceptions, BC Listing, Audit Tracking report, BCM Title Changes, BCM Report to Ops, Loomis Monthly Reporting, Track BCAM Annual Expense Budget, Mentor Program Payroll File, Certifications)
13. Wire Approval Group – exception wire approvals
14. Facilitate meetings, coordinate support, training, Conversion Support Guide, Conversion Checklists, Loomis, Harland & Review/Approve Teller Cash recon during M&A events. 
15. Comply 100% with all Prosperity Bank applicable policies and procedures.
16. Comply 100% with staff training requirements.
17. Maintain loss standards as specified by Prosperity Bank applicable policies and procedures.
18. Maintain effective internal control standards.
19. Meet all compliance and security requirements 100% of the time.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

• Lead and manage team through training, developing, and coaching associates on a consistent basis
• Encourage others to set challenging goals and high standards of performance 
• Inspire associates to define new opportunities and continuously improve the organization
• Celebrate and reward significant achievements of associates
• Present logical and persuasive case for proposals and positions
• Assist team in addressing their individual strengths and development needs

Education/Certification: Associate degree in business or a related field, or an equivalent combination of 

training and work experience.

Required Knowledge: Thorough knowledge of Bank services and products.

 Understanding of related legal and regulatory requirements.

 Familiarity with banking center functions, policies, and procedures.

Experience Required: Must have extensive bank lobby operations experience.

Strong knowledge of compliance and regulation procedures.

Prior management experience.

Skills/Abilities: Strong interpersonal, leadership, and supervisory skills.

 Well organized.

 Ability to operate related computer applications and related business equipment.

 Strong computer skills including proficiency in Microsoft Office products.

 Attention to detail.

 Ability to maintain an effective and efficient workflow.

Must be a self-starter that can manage multiple projects / duties with minimal supervision. 

Must display a positive team-building attitude with associates in all departments.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or 

ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or

 fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or 

products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

(Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data

establish facts and draw conclusions.

 Able to interpret a variety of technical instructions and can deal with multiple 

 variables.

Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and 

 selling price; and ratio, proportion, and percentage.

 Able to perform very simple algebra.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and 

encyclopedias.

 Ability to prepare business letters, proposals, summaries, and reports using 

 prescribed format and conforming to all rules of punctuation, grammar, diction, and 

 style.

 Ability to conduct training, communicates at panel discussions, and make 

 professional presentations.