Marketplaces Operations Specialist

Description

More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five star resort and residential properties around the world.

Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do.

Job Overview:

At Ledge, we believe outdoor spaces are not just extensions of the home—they're living works of art. As pioneers in the premium in-pool and poolside product design space, our mission is simple yet powerful: to help our customers manifest their identity by elevating their approach to outdoor living.

The Marketplace Operations Specialist is responsible for managing the end-to-end order flow across key marketplace channels, including Amazon, Wayfair, and Costco. This role ensures accurate, timely order fulfillment while maintaining strong marketplace performance metrics and account health. In addition to daily operations, this position plays a critical role in advancing system automation through EDI and API integrations, improving efficiency, scalability, and data accuracy across the business.

Key Responsibilities:

1. Order Flow Management: Own end-to-end order processing within marketplace portals, ensuring accuracy, timeliness, and alignment with internal systems. 
2. Fulfillment Coordination: Partner closely with warehouse and logistics teams to ensure on-time shipment of oversized products and resolve discrepancies, delays, or cancellations. 
3. Marketplace Inventory Management: Oversee Amazon FBA inventory levels, replenishment planning, and seasonal demand readiness to minimize out-of-stock risk. 
4. Systems Integration & Automation: Lead and support EDI/API implementations, improving automation of purchase orders, advance ship notices (ASN), and inventory synchronization. 
5. Compliance & Performance Monitoring: Track marketplace vendor metrics, proactively address risks, and prevent chargebacks, late shipments, or account penalties. 
6. Issue Resolution: Troubleshoot order, inventory, and data transmission issues to ensure seamless flow from marketplace to ERP systems.

What Success Looks Like:

• Orders are processed accurately and on time, with minimal manual intervention 
• Marketplace performance metrics (infraction rate, fulfillment latency, in-stock rates) consistently meet or exceed targets 
• EDI/API automation is expanded and optimized, reducing manual workload and errors 
• Inventory levels are proactively managed, resulting in low out-of-stock rates during peak seasons 
• Shipping issues and discrepancies are resolved quickly, minimizing financial impact and customer disruption 
• Strong cross-functional collaboration results in smooth, predictable operations across teams

Requirements

•  2–5+ years in operations, supply chain, logistics, or marketplace/e-commerce operations 
• Experience working with major marketplaces (Amazon FBA&FBM, Wayfair, Costco, etc.) required
• Familiarity with ERP systems (NetSuite strongly preferred) 
• Experience with EDI/API integrations or systems automation is highly desirable 
• Strong Excel/data management skills (ability to analyze order flow, inventory, and performance metrics)
• Understanding of order management, inventory planning, and fulfillment processes 
• Experience with freight/LTL shipping or oversized product logistics is a plus

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.