JOB DETAILS

Junior Evaluation Quality Manager

CompanyAUTO1 Group
LocationTirana
Work ModeOn Site
PostedApril 21, 2026
About The Company
Founded in 2012, AUTO1 Group is Europe’s leading digital automotive platform for buying, selling, and financing used cars. By leveraging technology and data, we are maximizing value for consumers and partner dealers in Europe across three brands: wirkaufendeinauto.de, Autohero and AUTO1.com. With wirkaufendeinauto.de and its sister brands, we offer consumers a fast and easy way to sell their cars. Our Retail brand Autohero makes choosing, buying, and financing high-quality used cars easy and stress-free. AUTO1.com is Europe’s largest wholesale trading platform for car dealers, supporting them in growing their businesses. We operate in over 30 countries, employed 8,600 people at the end of 2025, generated revenue of EUR 8.2 billion and sold 842,200 cars in 2025. AUTO1 Group went public on the Frankfurt Stock Exchange in February 2021 and is part of the MDAX (Mid-cap German stock market index). Join us by checking out our open positions: AUTO1 Group / AUTO1.com auto1-group.com/careers/ Autohero careers.autohero.com wirkaufendeinauto.de and its sister brands karriere.wirkaufendeinauto.de
About the Role

Company Description

Company Description

Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.

For more information please visit www.auto1-group.com

Job Description

Join our team to oversee and optimize our vehicle return process. You will troubleshoot operational blockers with local teams, validate incoming cases for policy compliance, and proactively expedite delayed claims alongside cross-functional stakeholders. As a key decision-maker, you will review and authorize full refund requests. Additionally, you will maintain vital reporting documents and distribute weekly performance updates. We are seeking a proactive problem-solver to drive efficient operations!

Responsibilities:

  • Maintain and optimize the vehicle return process to ensure smooth operations.
  • Identify operational blockers and proactively collaborate with local teams to implement effective solutions.
  • Review and validate incoming cases for accuracy and policy compliance.
  • Proactively follow up with cross-functional stakeholders to expedite delayed cases and ensure timely resolutions.
  • Act as the primary decision-maker for reviewing and authorizing full refund requests.
  • Send weekly reports & maintain reporting documents

Qualifications

Qualifications:

  • Ability to communicate in English. German or other languages is a bonus.
  • Professionalism, precision, reliability and high attention to detail, ability to think independently
  • Very good written and verbal communication skills, with a proven ability to engage and influence cross-functional stakeholders.
  • Good PC skills, G-Mail, Google sheets
  • Quality focused mentality.

Additional Information

The place of work will be at the headquarters of AUTO1 Albania, Rruga Dritan Hoxha, Laprake and the shifts provide a total of 40 hours per week, from Monday to Friday.
If you think you are the right candidate please apply by uploading your CV.
Email: [email protected]
Phone Number: +355 69 877 6239

Key Skills
Operational optimizationPolicy complianceConflict resolutionStakeholder managementReportingData analysisGoogle SheetsGmailCommunicationAttention to detailProblem-solvingDecision-making
Categories
LogisticsCustomer Service & SupportManagement & LeadershipAdministrative
Job Information
📋Core Responsibilities
The role involves overseeing and optimizing the vehicle return process while troubleshooting operational blockers with local teams. You will also act as a primary decision-maker for refund requests and maintain performance reporting documentation.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4787
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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