JOB DETAILS
Collections Specialist
CompanyWATERCRESS FINANCIAL GROUP LLC
LocationWest Des Moines
Work ModeOn Site
PostedApril 21, 2026
About The Company
Watercress Financial’s leadership team brings decades of experience supporting residential home improvement contractors and the homeowners they serve. We’re more than just a financing partner—we’re a performance partner that helps contractors close more projects, streamline the sales process, and offer flexible payment solutions to their customers.
What truly sets us apart is our people. From our sales and operations teams to our contractor and customer support staff, every interaction is built on expertise, responsiveness, and a commitment to helping our partners succeed.
OUR MISSION:
• To provide home improvement professionals with a range of payment and financing products to help grow their business.
• To provide homeowners payment options that ensure they make smart financial decisions for their home improvement projects.
• To provide opportunities for our employees and business partners to meet their career and business objectives.
We live this mission by doing the right thing, the right way—with respect, always.
About the Role
Description
JOB SUMMARY
As a Collections Specialist, you will play a vital role in our financial operations by ensuring timely collection of outstanding debts. Your responsibilities will include contacting clients to negotiate payment terms, resolving billing discrepancies, and maintaining accurate records of collections activities. The ideal candidate will have a strong background in collections, excellent communication skills, and a proactive approach to problem-solving.
RESPONSIBILITIES
- Respond to customer inquiries.
- Handle collection accounts with speed and accuracy while maintaining professionalism
- Complete collection phone calls to meet required performance standards
- Meet and strive to exceed prescribed performance metrics
- Confirm and / or negotiate payment arrangements
- Research any customer account discrepancies
- Maintain established objectives for delinquency, repossessions, and net losses.
- Stay informed of any changes to policies and procedures
- Must maintain strict confidentiality
- Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
- Escalate more complex or difficult issues to their Team Leader
- Ability to make recommendations to Team Leader on unique collection cases
QUALIFICATIONS
- Associate or Bachelor’s degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered
- A minimum of 2 years’ experience in a collections position
KNOWLEDGE AND SKILLS
- Knowledge and experience in Collections with reference to legal restrictions
- Knowledge of the credit and financial industry
- Good communication skills – both written and verbal
- Superior time management and organizational skills
- Critical thinking, ability to make sound decisions, good negotiation skills, problem solver
OTHER
- The home office is located in West Des Moines, IA.
- Potential for a hybrid schedule based on performance
- Looking specifically for 10AM - 7PM hours
- Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days.
- Bilingual preferred
Key Skills
CollectionsNegotiationCommunicationProblem-solvingTime managementOrganizational skillsCritical thinkingDecision makingBillingAccount reconciliationCustomer service
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Collections Specialist is responsible for contacting clients to negotiate payment terms and resolving billing discrepancies. They must maintain accurate records of collection activities while meeting performance metrics for delinquency and net losses.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
70
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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