JOB DETAILS

Client Relations Manager

CompanyAllied National, LLC
LocationOverland Park
Work ModeOn Site
PostedApril 22, 2026
About The Company
Allied National is a 90 Degree Benefits Company and the small group health benefit expert for groups of two or more. The company was established in 1970 as a third-party administrator (TPA) and works with small business employers to provide unique and affordable group health benefits, including level-funded group health plans and individual short-term medical plans. One of our most innovative products is Funding Advantage, a unique health plan option for small employers with two or more employees. Level-funded plans, like Funding Advantage, give employers the opportunity to save significant dollars on their benefits and help take control of those costs. We also offer an array of services to agents, covered members and risk-bearing partner, including: • Regulatory compliance • Medical underwriting • Agent appointment processing • Policy issue • Premium billing and collection • Customer service • Claim processing • Health care management • Actuarial support Visit Allied at www.alliednational.com or follow Allied on Twitter @alliednational and Facebook @alliednationalTPA.
About the Role

Description

Allied is looking for an experienced Client Relations Manager to join our Customer Service team. We are looking for someone who has strong leadership ability, excellent managerial skills, and the ability to provide clear focus and direction to members of the department.

The Client Relations Manager is responsible for the management, operation, and performance of our level 2 and senior level Client Services Representative staff, the Client Services Auditor, and the Client Services Trainer. Responsibilities will include the design of departmental goals and procedures, workflow, customer responsiveness, productivity, quality review, training and development. 


Responsibilities Include:

  • Ensuring excellent service to our clients in both a proactive and responsive manner through a staff utilizing strong communication skills
  • Oversee the Balance Billing process, conduct regular meetings with Balance Billing Team to go over inventory, assure Team is meeting goals, reporting is up to date, and answer questions
  • Conduct periodic performance surveys with customers to accurately measure results, trends, and share information with Director
  • Oversee quality monitoring process to assure all CSRs are being monitored daily and on a consistent basis
  • Coordinate and clarify network disparities, benefit variances, procedural anomalies with appropriate departments

Requirements

  • Bachelor's degree in related field required
  • Minimum of 3-5 years management experience in multi-functional Call Center environment
  • Must have insurance experience
  • Proven leadership skills and proactive management style is needed
Key Skills
LeadershipManagementCustomer ServiceWorkflow DesignQuality MonitoringTraining And DevelopmentInsurance Industry KnowledgeBalance BillingPerformance ManagementCommunication SkillsProactive ManagementData Reporting
Categories
Management & LeadershipCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Client Relations Manager is responsible for overseeing the operations, performance, and development of the client services staff. This includes designing departmental goals, managing workflows, and ensuring high-quality customer service through daily monitoring and performance analysis.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
127
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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