Service Center Lead of Nanjing

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

BASIC FUNCTION:

Lead the service center team to complete service and maintenance tasks, achieving goals such as sales output and OTD (On-Time Delivery). Carry out operational management tasks at the service center in accordance with company procedures and documents. Support the sales team in achieving business objectives.

PRIMARY DUTIES:

• Organize and guide service engineers in completing on-site service tasks such as seal installation and removal, control system commissioning, startup, mapping, etc.
• Play a leading role in critical on-site failure analysis and troubleshooting, including information investigation, compiling reports, and proposing solutions. Communicate with customers to provide reasonable improvement plans.
• Coordinate resources to support the technical support work of service engineers, ensuring accurate and comprehensive solutions.
• Manage one's own workload and estimate work time while meeting customer needs.
• Adhere to various company work standards and SOPs (Standard Operating Procedures).
• Organize and guide service engineers in completing maintenance tasks such as seal disassembly, inspection, cleaning, maintenance reporting, assembly, testing, and failure analysis for items returned to the service center.
• Lead the team in completing daily operational management tasks at the service center, including EHS (Environment, Health, and Safety), 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke), maintenance orders, quality, assets, inventory, energy consumption, and hazardous waste management.
• Comply with company EHS policies and be responsible for the discipline and safety regulations of service center employees.
• Lead the team in conducting regular 5S organization according to service center 5S standards to ensure a clean working environment.
• Collaborate with the sales and service center teams to maximize sales output at the service center.
• Work with CSR (Customer Service Representative) to ensure the orderly execution of maintenance orders and achieve OTD goals according to procedures.
• Be responsible for quality assurance and quality control at the service center, meeting the requirements of ISO9001 process documents and work instructions.
• Lead the team to ensure regular inspection and proper use of assets such as vehicles, equipment, tools, measuring instruments, and office facilities at the service center.
• Collaborate with CSR to complete the receiving, storage, allocation, warehouse management, and transportation of all materials, ensuring that the inventory count matches the actual inventory.
• Promote energy conservation at the service center to meet target requirements.
• Ensure that hazardous waste management at the service center complies with company and local regulations.
• Help service engineers improve their technical skills and product knowledge through training and knowledge sharing.
• Support other service centers when their workload is heavy.
• Support the sales team in achieving business objectives.
• Perform other tasks assigned by the manager.

Educational Background & Experience Requirements:

• Bachelor's degree or above in Mechanical Design and Automation, Process Equipment and Control Engineering, Thermal Power Engineering, Fluid Machinery, or related fields.
• 5 years of experience in maintenance, management, or design of process industrial equipment.
• Knowledge and experience with rotating equipment, including pumps or compressors.
• Good practical operational skills and experience.
• Strong problem-solving abilities with a logical approach.
• Ability to communicate in English and read English drawings and technical documents.
• Possession of a driver's license with driving experience.

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

我们相信不同的视角和背景是公司繁荣发展的原因。所有合格的申请人将无论种族、肤色、宗教、性别、性取向、性别认同、国籍、经济状况、残疾、年龄或任何其他法律保护的特征，均平等考虑就业机会。我们自豪地成为一个以平等和道德为基础的价值观的包容性公司，在这里我们庆祝、支持并拥抱多样性。 在招聘过程中，无论何时，Flex-Tek, Smiths Group或我们的任何招聘合作伙伴都不会要求支付任何费用以启动参与过程 — 包括但不限于面试或测试。通过我们的职业网站直接申请工作以避免欺诈请求（职业生涯 - Smiths Group plc）。