JOB DETAILS

Service Support Agent

CompanyJohnson Health Tech Retail Inc
LocationBloomington
Work ModeOn Site
PostedApril 22, 2026
About The Company
Johnson Health Tech is among the world’s largest and fastest-growing fitness equipment manufacturers and is home to some of the most respected brands in the fitness industry, including Matrix, Vision and Horizon. The company manufactures a wide assortment of fitness equipment for both commercial and residential use, including treadmills, elliptical trainers, exercise bikes, and strength training equipment. Based just outside Madison, Wisconsin, our North American office houses our US business operations, plus global marketing, product design, research and development, and select quality responsibilities. Johnson Fitness & Wellness, our retail store division, has over 100 retail showrooms, and we operate an advanced strength production facility near Milwaukee, with East Coast, Central and West Coast warehouses.
About the Role

Description


Position Overview

Under the direction of the Service Support Supervisor, the Service Support Agent is responsible for coordinating with customers and Service Technicians to schedule service visits (and working closely with supporting 3rd party service providers in regions we don’t have Johnson employed service technicians.). This position will confirm manufacturer warranties while keeping customers updated on the status of their service request and creating invoices when work has been completed. The Service Support agent will work closely with finance accounts receivable team to ensure warranty revenue is collected from the manufactures accurately.


Responsibilities

Customer Service

• Establish service, maintenance, contract call priorities and schedule accordingly.

• Establish positive long-term relationships with customers and key members of commercial establishments

• Assist customers on the phone, via email, and walk-ins(possibly live calls) 

• Assist the retail sales in resolving customer or store issues 

• Ensure that inventory is in stock before scheduling the service call and assist in ordering parts

• Ensure that direct customer relationships are positive, productive and profitable


Service Support

• Prepare reports as requested

• Take all reasonable steps possible to minimize the amount of non-billable Service Technician time

• Maintain cooperative working relationships with all company employees

• Assist in the collections process for commercial and retail work performed by the service department

• Ensure that we get the correct manufacturer warranty approvals before performing service work.

• Ensuring we invoice the correct parties, (customer, manufacturer warranty or extended warranties).

• Support Accounts receivable - aging reports for manufacture warranties and Commercial customers.

• Forwarding service request to 3rd Party Service Providers, where we don’t have Johnson Service technicians.

• Miscellaneous office administrative duties

• Additional duties assigned as needed

• Coordinate activities with staff to ensure quality customer service is provided within prescribed time and budgets

• Keep the Service supervisor informed as to all pertinent factors affecting the assigned responsibilities


Requirements

Education:

• High school degree or equivalent required


Experience:

• 1 – 2 years of customer service and or scheduling experience preferred


Other Requirements:

• Advanced Microsoft Excel, Word, and Outlook skills necessary


Benefits:

We offer a competitive compensation package along with outstanding benefits and growth opportunities, including:

· Health & Dental Insurance

· Company-paid Life Insurance

· 401(k) Plan with company contributions

· Generous Paid Time Off

· Exclusive Product Discounts

· Wellness Programs and more


 

EOE/M/W/Vet/Disability
#ZR

Key Skills
Customer ServiceSchedulingMicrosoft ExcelMicrosoft WordMicrosoft OutlookInvoicingAccounts ReceivableWarranty ProcessingInventory ManagementAdministrative SupportData ReportingCommunication
Categories
Customer Service & SupportAdministrativeRetailFinance & Accounting
Benefits
Health InsuranceDental InsuranceCompany-paid Life Insurance401(k) PlanPaid Time OffProduct DiscountsWellness Programs
Job Information
📋Core Responsibilities
The Service Support Agent coordinates service visits between customers and technicians while managing warranty approvals and invoicing. They also provide administrative support, maintain customer relationships, and assist with accounts receivable tasks.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
437
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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