Permanent Supportive Housing Case Manager
PSH Case Manager, Cooper Street
JOB TITLE: PSH Case Manager
REPORTS TO: Program Manager
HOURS: Full time
CLASSIFICATION: Hourly
REQUISITION NUMBER: 1780
SUMMARY: The Case Manager (CM) will provide engagement and housing stability support services as a Fulton County Behavioral Health Network Permanent Supportive Housing team member. We provide supportive housing services in community settings that promote socialization, recovery, wellness, self-advocacy, development of natural supports, and maintenance of community living skills to a caseload of up to 25 members placed in scattered site housing in the community. The CM will join a Housing First team formed to expand Step Up’s successful permanent housing model to the Metro Atlanta area. The team will assist adults experiencing chronic homelessness, co-occurring mental health, substance use, and medical disabilities to maintain permanent supportive housing. The CM will work at specific sites in the City of Atlanta.
DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:
Direct Service and Support
- Provide intensive case management Housing First services to chronically homeless persons to maintain Permanent Supportive Housing. Services include: conduct intake and assessment of barriers, service plan development, linkages and referrals to clinical and appropriate community resources, leasing up and moving into housing.
- Meets with assigned members individually through home visits and or telehealth sessions to provide support and case management services and interventions, to review progress toward goals, and ensure housing stability.
- Comprehensive coordination of care including developing/maintaining relationships with community treatment providers to ensure ongoing clinical supports and successful transition to and maintenance of independent living.
- Support member’s vocational choices and assist with overcoming job-related anxiety and choosing positions that match their strengths.
- Assist members in building social and interpersonal skills that will enhance employment opportunities and job retention.
- Models effective coping techniques, self-advocacy skills, and self-help strategies and facilitate linkages to life skills groups and community-based recreational opportunities.
- Monitor members for warning signs of de-compensation and crisis, and coordinate with the treatment team to respond accordingly.
- Occasional driving off site to support member needs i.e., food pantry, accompany member to medical appointment.
- Attend staff meetings, supervision, and training as required.
Documentation and Data Collection:
- Using the BIRP note format, document all services provided to members and collateral contacts on behalf of members as required by Step Up in Welligent and in the Homeless Management Information Systems (HMIS).
- Responsible for tracking productivity, charting and documentation for all services, and file maintenance.
- Responsible for documenting all services provided and submitting paperwork promptly and accurately.
Skills:
Demonstrated and thorough knowledge of Housing First and Harm Reduction philosophies of service delivery. Demonstrated ability to navigate community resources applicable to individuals experiencing homelessness, mental health, and substance use challenges.
Required education:
- High School Diploma or Bachelor's Degree
Required experience:
- A minimum of 2 years related housing/case management experience working with chronically homeless adults struggling with a mental illness required. Knowledge of housing vouchers, providing services in community settings and documenting services provided using the BIRP note format preferred. Proficient use of Office 365 products required.
Required license or certification:
- Georgia Driver’s License with a good driving record
SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
PHYSICAL REQUIREMENTS: This position will require the ability to climb 2 to 3 flights of stairs on a regular basis for member visits. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.
Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
STEP UP CORE VALUES
HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER
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