Member Engagement Coordinator

Description

Girl Scout Mission: Girl Scouting builds girls of courage, confidence, and character who make the world a better place.

POSITION SUMMARY

The Membership Engagement Coordinator is responsible for securing girl and adult volunteer participation and community partnerships through community cultivation, lead generation, and follow up. 

Role of the Department: The Membership Department is responsible for the recruitment and retention of Girl Scouts and Volunteers. 

Remote Work Eligible: Hybrid

Supervisor: No

Travel: 50%+

Responsibilities:

· Design and implement a comprehensive plan to reach and maintain the market share goal for membership in assigned areas. 

· Research school population statistics, market data, membership trends, and other pertinent information relevant to assigned areas.

· Implement recruiting and retention strategies outlined in the council’s strategic plan, annual marketing plan, and/or other council goals.

· Plan, schedule, and execute recruitment events in assigned areas, attending individually or with assistance from volunteers.

· During peak season; back to school and daisy push, hold recruitment events a minimum of 3 times per week (end). 

· Cultivate relationships with area businesses, schools and educators, faith-based institutions, civic organizations, and other community stakeholders to increase awareness and participation. 

· Support the delivery of the troop experience in assigned areas until adults are trained and ready to serve as volunteers. In some cases, direct support of troops will be required.

· Maintain troop information and leader lists for new and existing troops; continually updating troop information in Salesforce.

· Establish and grow relationships with area Service Units (SU) by attending SU meetings and events.

· Follow up on new leads and referrals, convert to registered membership, troops, and leaders.

· Collaborate with the Program and Fund Development Departments to assist in volunteer participation growth. 

· Lead annual membership renewal campaign in assigned areas.

· Provide volunteer leader onboarding, to include Basic Leader Training and ongoing support and direction.

· Work within Salesforce to manage, support, and track information, interactions, and actions with volunteers, by entering information timely and accurately.

· Manage cases, tasks, and data cleanup as assigned, in Salesforce.

· Respond to inquiries via phone, email, walk-in visitors and written communications in an appropriate, prompt, and efficient manner, cultivating a positive customer experience.

· Continually update Salesforce dashboard for review of progress to goals.

· Support service area teams and troops in all product sales activities. 

· Performs other duties as required.

Requirements

  Employer Requirements:

· Believe in the mission of Girl Scouting with the ability to communicate the mission to others.

· Provide exceptional customer service and assistance to all stakeholders. 

· Be at least 21 years of age.

· Team player with excellent customer service skills.

· Computer experience with proficiency in Microsoft Office Products.

· Be Familiar with safety rules and regulations and take reasonable steps to ensure own health and safety, and that of others.

· Interpret and support GSUSA and council policies and standard procedures.

· Uphold the code of conduct as outlined in the Employee Handbook.

· Represent the organization professionally and uphold the Girl Scout Promise and Law.

· Ability to pass a criminal and background check.

· Ability to provide two professional references, with one being a previous supervisor.

Position Requirements:

· Bachelor’s degree and 1 year of customer service experience or 5 years’ experience in a customer service role.

· Strong interpersonal skills, including the ability to resolve conflict and maturity of judgement.

· Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, and other data tracking systems.

· Excellent interpersonal communication skills including oral and written communication. 

· Knowledge and application of effective customer service principles.

· Comfortable and able to use telephone to converse with customers.

· Work independently and as part of a cross functional team.

· Demonstrate ability to meet goals.

· Ability to work a flexible schedule including evenings/weekends; occasional overnights is required. Ability to travel as job requires.

· Maintain personal vehicle for regular travel throughout the council. Valid Driver’s license and insurance required.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· Walking, standing, bending, stooping, reaching, and moderate lifting.

· Occasional exposure to seasonal weather conditions.