ITS NETWORK ENGINEER I

Job Posted: Thursday, April 23, 2026

Closed: Monday, May 4, 2026

JOB SUMMARY: Administers the casino’s networks. Installs, maintains, and repairs server hardware. Assists with the installation and maintenance of networking hardware. Assists with the operation and maintenance of internet monitoring systems, intrusion detection systems, and email systems.

MINIMUM EDUCATION REQUIRED FOR POSITION: HS Diploma or GED required. AS degree in Information Technology required. BS degree in Information Technology highly preferred. Microsoft Certified Solutions Associate (MCSA) certification required or able to obtain within 12 months of hire. Minimum 2 year experience administering complex enterprise networks with at least 100 users. Minimum 2 year experience troubleshooting and repairing server hardware and network hardware components. Minimum 2 year experience operating internet monitoring systems, intrusion detection systems, email systems. Minimum 1 year experience administering PBX systems and telephony components. Point of Sale (POS) system and Gaming system experience preferred. Additional experience may be substituted in lieu of a degree at the ratio of 2 years of experience for each year of education.

PHYSICAL REQUIREMENTS: Manual and finger dexterity for operations of personal computer, basic hand and power tools, and completion of routine paperwork. This position is subject to frequent sitting, intermittent walking, standing, bending, reaching, lifting up to 50 pounds, and occasionally involves working in confined spaces. High energy casino environment involves frequent exposure to bright lights, smoke, and noise.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION:

Effective written, verbal, and interpersonal skills. Strong analytic and organizational skills. Ability to multitask and work independently. Ability to prioritize work, remain focused, and meet deadlines. Ability to maintain strict confidentiality relative to sensitive business and personnel information. Advanced knowledge of Windows operating systems to include installation, configuration, and troubleshooting. Advanced knowledge of server hardware architecture as well as server maintenance, troubleshooting, and repair. Intermediate knowledge of network hardware components including routers, switches, and hubs. Intermediate knowledge of network protocols and their function within an enterprise network. Ability to troubleshoot complex technical problems and come to sound conclusions. Ability to effectively use standard IT test equipment and hand tools. Advanced understanding of IT operations, policies, and procedures. Possess strong guest service skills. Ability to obtain and maintain a Class III A gaming license.

SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

1. Administers and maintains the casino’s networks including domain users and security groups.
2. Investigates and resolves user access and security related problems.
3. Implements network server infrastructure including hardware, software, and communications.
4. Deploys and configures new servers, and updates configurations on existing servers as necessary.
5. Monitors server components including event logs, services, backups, communications, and primary hardware and software.
6. Identifies, troubleshoots, and resolves server and related hardware issues.
7. Maintains server health and ensures proper function of systems.
8. Verifies the successful backup of all servers and resolves related issues.
9. Updates security patches, antivirus software, and ensures proper error detection and correction on servers.
10. Administers the casino’s network based PBX system including system maintenance and repair, telephone station hardware/software changes and upgrades, traffic analysis, reporting and system backups.
11. Administers the call accounting system, provides reports per internal guest requests and generates status reports.
12. Maintains and administers voice mail server, and works closely with Marketing to ensure current and appropriate guest greetings are maintained within the system.
13. Responsible for maintaining documentation for hardware and software configurations for all systems serviced by the Infrastructure team.
14. Prepares and maintains departmental records and documentation.
15. Participates in audits from internal and external agencies, responds to audit findings and corrects audit deficiencies in a timely manner.
16. Demonstrates enthusiasm, courtesy, responsiveness, and professionalism.
17. Proactively and enthusiastically builds relationships inside and outside of the ITS Department to promote operational efficiency and harmonious interactions.
18. Enthusiastically supports and promotes the goals, initiatives, values, and standards of Legends Casino and the ITS Department.
19. Remains familiar with and adheres to policies and procedures as contained in the Team Member handbook.
20. Is a team player with a strong work ethic and a positive can-do attitude.

21. Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.

22. Models for the team, a strong work ethic and is visible, available and present for the guest and their team.

23. Identifies ways to improve workflows and processes to work smarter and increase efficiency.
24. Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
25. Explains the “why” behind the resolution or action for the guest.
26. Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
27. Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and Objectives while utilizing research, knowledge, and experience.
28. Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
29. Seeks to share and improve processes and workflows based on guest feedback.
30. Finds ways to make good use of their strengths and talents.

31. Must be able to work nights, weekends, holidays and on-call.

Revised: 09/14