JOB DETAILS

Automation Field Service Technician

CompanyStorage Solutions Inc
LocationErlanger
Work ModeOn Site
PostedApril 23, 2026
About The Company
Distributor of Modular Buildings, Mezzanines, Conveyor Systems, Warehouse Racking, Wire Enclosures, Heavy Duty Storage Equipment, and Workstations. Offering turn key installation of all products. Licensed General Contractor in Alabama and Tennessee with $1,000,000 License. In business since 1998 covering Tennessee and Alabama with offices in Knoxville, Nashville, & Clarksville TN. Warehouse Optimizers Inc. is a General Contractor & Material Handling Distributor established in 1998 specializing in mezzanines, modular buildings, modular clean rooms, pallet flow FIFO storage racks, tote flow storage racks, and conveyor projects. Safety is of the upmost importance at Storage Solutions. Our installers and sub-contractors are OSHA trained, licensed, and insured with safety programs in place. We have the capability to offer turnkey installation including project management of any size modular office, modular clean room, still pre-fabricated mezzanine, or FIFO rack project by utilizing our network dedicated contractors including mechanical, HVAC, electrical, sprinkler, and flooring. We hold a $1M General Contractors License with the State Tennessee. Our staff brings over 100 years combined hands on experience in modular buildings, clean rooms, steel pre-fabricated mezzanines, curtain partitions, engineered rack systems, high density modular drawer cabinets, modular workstations, and conveyor. We are a full service licensed & insured company offering layout, budgeting, planning, design, estimating, and turnkey installation. We pride ourselves in being a top supplier in the industry representing over 300 vendors. With three offices in Tennessee: Knoxville (Corporate Office), Nashville, and Clarksville, we are able to offer our professional services in all of Tennessee, Kentucky, and Georgia in a timely manner.
About the Role

Description

Role: Automation Field Service Technician

Department: Automation

Location: Remote, United States


We are seeking an exceptional team member to join Storage Solutions as an Automation Field Service Technician. This individual will be responsible for performing both hardware and software troubleshooting and repairs across our portfolio of automation equipment. This role involves frequent travel to customer locations to troubleshoot, identify, and repair and resolve equipment and software issues. The technician will also support installation activities and sites for new projects and continuously learn new equipment technologies to support both current and future customers’ needs. A typical day may include traveling to a customer location to diagnose system faults, performing repairs, or supporting clients remotely all to ensure optimal customer support.   


The Automation Field Service Technician provides onsite and remote support to customer locations, ensuring optimal performance of automation systems. This role also includes additional responsibilities that support customer success and company objectives. 


OVERALL RESPONSIBILITIES:

  • Perform work safely and efficiently at customer sites, adhering to all local and site requirements
  • Troubleshoot, repair and maintain automation equipment
  • Manage Work Orders, assets, and inventory at client sites
  • Evaluate automated systems performance and ensure adherence to maintenance schedules and best practices
  • Identify and engage with potential equipment and/or material suppliers
  • Utilize technical and reference manuals to support and ensure proper diagnostics and repairs 
  • Develop and maintain knowledge base of issues and resolutions for timely reference and response to incidents
  • Utilize hand and power tools as required
  • Prepare field service reports, including work performed, parts usage, and recommendations
  • Travel as required to support customer to sites
  • Work with the client, suppliers, subcontractors, and project managers to resolve issues 
  • Build and maintain professional internal and external relationships with coworkers, leadership, subcontractors, and clients across all levels 
  • Perform additional duties in support of company goals and strategic initiatives
  • Support the development of training plans, materials and other documentation
  • Follow all company & and site-specific policies and procedures


KNOWLEGDE & SLILL REQUIREMENTS:

We are seeking to fill two of these roles at varying experience levels, please review below:

 

Entry Level: 

Associate's degree with a focus in the Mechanical, Electrical, or Controls field or other related experience. Candidates with demonstrated practical, hands-on experience may be given additional consideration.

Experience: 1+ years:

  • Experience maintaining or repairing material handling automation equipment
  • Experience working with vendors to develop and deploy maintenance strategies
  • Proficient in Microsoft Office 365
  • Self-motivated with the ability to manage multiple concurrent projects
  • Strong problem solving and analytical skills
  • Customer focused mindset
  • Strong communication skills
  • Able to stand and work on your feet for extended periods of time

Mid Level:

Bachelor’s degree with a focus in Mechanical, Electrical, or controls fields. Candidates with demonstrated practical, hands-on experience may be given additional consideration.

Experience: 5+ years:

  • Over 2 years of experience maintaining Robotics, conveyor systems and PLCs, VLMs, and other material handling equipment
  • Experience in reading construction drawings, mechanical detail drawings and electrical schematics
  • Proficient in Microsoft Office 365 applications
  • Self-motivated with the ability to manage multiple concurrent projects
  • Knowledge of current industry safety and regulation standards (e.g., OSHA, ANSI, ISO).
  • Strong problem-solving and analytical skills Experience maintaining material handling automation equipment
  • Excellent communication and customer engagement skills
  • Customer focused
  • Able to stand and work on your feet for extended periods of time
  • Experience with MaintainX CMMS software platform

WORK CONDITIONS:

  •  Up to 50% travel, domestically and internationally

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.


We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.


Additional Benefits

• Competitive Salary

• Generous Paid Time Off

• Medical, Dental, and Vison Benefits

• 401K with Company Match

• Company HSA Contribution

• Professional Growth Opportunities

Key Skills
Hardware troubleshootingSoftware troubleshootingAutomation equipment maintenanceRoboticsConveyor systemsPLCsVLMsMaterial handling equipmentConstruction drawingsElectrical schematicsMicrosoft Office 365MaintainX CMMSAnalytical skillsProblem solvingCustomer supportTechnical documentation
Categories
EngineeringLogisticsManufacturingTechnologyCustomer Service & Support
Benefits
Competitive SalaryGenerous Paid Time OffMedical InsuranceDental InsuranceVision Benefits401K with Company MatchCompany HSA ContributionProfessional Growth Opportunities
Job Information
📋Core Responsibilities
The technician is responsible for performing hardware and software troubleshooting, repairs, and maintenance on automation equipment at various customer sites. They will also manage work orders, support installation projects, and maintain professional relationships with clients and internal teams.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
23
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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