JOB DETAILS

VP, Client Solutions Manager, Wealth Management Operations, CBWMO, Group COO

CompanyDBS Bank
LocationSingapore
Work ModeOn Site
PostedApril 24, 2026
About The Company
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com
About the Role

Business Functions
The Client Service Manager in Wealth Management Operations is instrumental in supporting the front office to deliver exceptional, personalized service to high-net-worth and bespoke clients. This role serves as a crucial link between clients, relationship managers, and operational teams to ensure seamless client experiences and effective management of complex client needs.

Responsibilities

Client Relationship Support:

  • Serve as the primary point of contact for client service inquiries, ensuring prompt and accurate responses.

  • Assist relationship managers in onboarding new clients, including KYC, account 
    setup, and documentation.

  • Proactively manage ongoing client requests and resolve service issues with a client centric approach.

Bespoke Service Delivery:

  • Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions.

  • Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently.

Operational Excellence:

  • Oversee the end-to-end client service process, ensuring adherence to regulatory 
    standards and internal policies.

  • Monitor and track service delivery metrics, identifying areas for process improvement.

  • Ensure all client documentation and records are accurate and up-to-date.

Front Office Support:

  • Assist front office teams with client meeting preparation, follow-ups, and execution of agreed actions.

  • Provide training and guidance to junior team members on client service best practices.

Requirement

  • Bachelor’s degree in finance, business, or a related field. 

  • 10+ years of experience in client service or operations within wealth management or private banking.

  • Practical experience and knowledge of Private Banking products and services, 
    demonstrating a deep understanding of client needs within this specialized area.

  • Strong understanding of financial products, investment vehicles, and regulatory 
    frameworks.

  • Excellent communication and interpersonal skills, with a client-focused mindset.

  • Ability to manage multiple priorities and deliver under pressure.

  • High attention to detail and problem-solving abilities.

  • Proficiency in CRM and wealth management platforms.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time
Key Skills
Wealth managementPrivate bankingClient relationship managementOperations managementKYCAccount setupFinancial productsInvestment vehiclesRegulatory frameworksCRMProcess improvementClient serviceCommunicationProblem-solvingAttention to detailTeam leadership
Categories
Finance & AccountingManagement & LeadershipCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Client Solutions Manager supports the front office by managing complex client needs and ensuring seamless service delivery for high-net-worth individuals. This role involves overseeing end-to-end operational processes, coordinating bespoke solutions, and maintaining strict adherence to regulatory standards.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
34269
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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