Service Manager
Description
Mercedes-Benz | Sprinter Van | Luxury & Hospitality | B2B | Vancouver, WA
This is more than a management role — it's the opportunity to build a world-class service operation from the ground up. As our founding Service Manager, you'll have the rare chance to establish the culture, standards, workflows, and team that will define Mercedes-Benz service in the Vancouver/Portland market for years to come. We're looking for a proven leader who combines technical knowledge, operational excellence, and a genuine passion for the client experience.
ABOUT MERCEDES-BENZ VAN CENTER OF VANCOUVER
The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in August 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership — we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest.
This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold — you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors.
At our Van Center, hospitality is a core value — not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market.
WHAT YOU'LL DO
• Lead, recruit, and develop the full service department team including technicians, service advisors, and support staff
• Establish service department processes, workflows, and standards from pre-opening through launch and beyond
• Drive achievement of key service metrics: revenue, gross profit, technician efficiency, CSI scores, and service retention
• Maintain compliance with Mercedes-Benz brand standards, warranty processes, and certification requirements
• Manage scheduling, parts coordination, and shop capacity to maximize throughput and minimize client wait times
• Serve as the escalation point for complex client concerns, resolving issues with empathy and professionalism
• Collaborate with the Parts Manager to ensure seamless parts availability and minimize repair cycle times
• Prepare and manage the service department budget and monitor financial performance
• Build a culture grounded in hospitality, accountability, and continuous improvement
WHAT WE'RE LOOKING FOR
• 5+ years of automotive service management experience, preferably in a dealership environment
• Proven track record of building and leading high-performing service teams
• Deep understanding of service department financials and key performance metrics
• Mercedes-Benz or luxury/European brand experience strongly preferred
• Strong operational and organizational skills with the ability to build systems from scratch
• Hospitality mindset: you set the tone for how every client and team member is treated
• Excellent communication and conflict-resolution skills
• Valid driver's license with clean record
COMPENSATION & STRUCTURE
• Competitive base salary commensurate with experience
• Performance bonus tied to department revenue, gross profit, and CSI results
• Leadership role in a brand-new facility with significant growth potential
WHY JOIN OUR FOUNDING TEAM?
• Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation
• Represent one of the world's most iconic luxury brands
• Competitive compensation package with performance-based incentives
• Manufacturer-supported training and Mercedes-Benz certification opportunities
• Collaborative, hospitality-first culture where your contributions are seen and valued
• Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors
• Full benefits package including medical, dental, vision, and paid time off
• Career growth potential as the business grows and scales
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