JOB DETAILS

Customer Service Representative; Underwriting - Bilingual (Spanish)

CompanyResponsive Auto Underwriters LLC
LocationPlantation
Work ModeOn Site
PostedMay 28, 2026
About The Company
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry’s best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars—all because of the Responsive way we approach our business. But Responsive is more than just our name—It’s a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. And while we’ve received high Net Promoter Scores, we still listen carefully to what they say, and use that data to drive improvements. It’s how we make good on our mission: to continue raising the bar for service in auto insurance. Working with Responsive: At Responsive, we know we’re only as good as our people, which is why we value people who are: Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem. Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently. Engaged: We’re curious and motivated to humbly serve our fellow team members and customers. We’re open to new training opportunities and recognize that putting good ideas into action provides value to our customers. Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes. We encourage you to consider joining our team. While we believe our business improves every day, we’re certainly not perfect, and we look to new talent to help move us forward. Serious applicants can submit a resume and cover letter to recruiting@responsiveauto.com.
About the Role

Description


Location: Plantation, Florida
Department: Underwriting

Compensation: Starting range: $45,000 plus benefits

Hours: Monday - Friday 9:30 AM - 6:30 PM; Rotating Saturdays 9-1 (this is a set schedule)


About Responsive

Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We collaborate with thousands of agents from the industry’s most respected insurance agencies to deliver top-notch service and underwriting experiences. Responsive stands for making auto insurance simple, affordable, and hassle-free; a promise we deliver through innovation, feedback, and a commitment to excellence.


Why Join Responsive?

At Responsive, we’re committed to supporting our team with comprehensive benefits and a positive work environment, including:

  • Employer-Paid Healthcare: Medical, dental, and vision plans with free preventative care.
  • Retirement Savings: 401(k) with company match.
  • Work-Life Balance: Generous PTO, holiday pay, and paid sick leave.
  • Wellness Programs: Mental health support and wellness initiatives.
  • Career Development: Training and growth opportunities in a collaborative environment.

What You’ll Do

 As a key member of our team, you’ll:

  • Provide excellent customer service by answering inquiries with professionalism and urgency.
  • Guide customers through policy updates, payments, and other underwriting-related tasks.
  • Build lasting relationships with customers by resolving challenges and offering tailored solutions.
  • Ensure accuracy in processing policy changes and identify logical next steps for follow-ups.
  • Collaborate with team members to share insights, document processes, and improve efficiency.
  • Review work for quality and suggest improvements to enhance operations.
  • Maintain detailed documentation of actions and decisions for each customer interaction.
  • Other duties as assigned.

Requirements

What We’re Looking For

  • Education & Experience: Bachelor’s degree or equivalent underwriting experience; prior leadership experience required.
  • Licensing: Active Florida 4-40 or 2-20 Resident General Lines License or ability to obtain within 90 days.
  • Language Skills: MUST BE Fluent in Spanish and English (written and verbal proficiency).
  • Skills: Strong organizational, analytical, and conflict-resolution skills; proficiency in Microsoft Office.
  • Mindset: Adaptable, team-oriented, and committed to fostering a positive and productive work environment.
  • Availability: Flexibility to work after hours or weekends as needed.

Our Culture

Responsive is a dynamic, inclusive workplace where integrity, innovation, and collaboration thrive. We foster an environment where employees are encouraged to:

  • Adapt: Embrace change and continuously improve.
  • Collaborate: Work transparently and respectfully with others.
  • Engage: Show curiosity and a commitment to serving customers and teammates.
  • Be Data-Driven: Leverage insights to drive decisions and improvements.

Responsive provides equal employment opportunities (EEO) to all employees and applicants, fostering a diverse and inclusive workplace.

Key Skills
Customer serviceUnderwritingSpanish fluencyEnglish fluencyConflict resolutionOrganizational skillsAnalytical skillsMicrosoft OfficePolicy managementDocumentationCommunicationProblem solvingLeadership
Categories
Customer Service & SupportFinance & AccountingManagement & Leadership
Benefits
Medical insuranceDental insuranceVision insurance401(k) retirement savingsCompany matchPaid time offHoliday payPaid sick leaveMental health supportWellness initiatives
Job Information
📋Core Responsibilities
The representative will provide professional customer service by managing policy updates, payments, and underwriting inquiries. They are also responsible for building customer relationships, documenting interactions, and collaborating with the team to improve operational efficiency.
📋Job Type
full time
💰Salary Range
$40,000 - $45,000
📊Experience Level
2-5
💼Company Size
72
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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