JOB DETAILS
Admissions Representative - Substance Abuse Treatment
CompanySerenity Lodge INC
LocationLake Arrowhead
Work ModeOn Site
PostedApril 28, 2026
About The Company
Serenity Lodge helps Clients, their families, and loved ones recover from the damaging impact alcoholism and substance abuse have had on their lives. Our gender-specific treatment programs include Detox, Residential Inpatient, Intensive Outpatient.
Serenity Lodge is a unique, full-service facility that is dramatically higher than the national average for completion rates. We designed our gender-specific programs to break through to the core issues that drive negative, destructive, and co-dependent behaviors. Alumni leave Serenity Lodge with equally high satisfaction rates based on their time in treatment.
About the Role
Description
Zinnia Health is a fast-growing integrated healthcare company. We value our employees and care for our clients. Do you have unique talents that you would like to share with others? We would love to have you join our team!
- Competitive Pay
- Career Development
- Competitive Benefits & 401k
- Values: Integrity, Teamplay, 1% Better Each Day
We are seeking a motivated and empathetic Admissions Representative to join our team. In this vital front-line role, you will be the first point of contact for prospective clients and their families, guiding them through the admissions process with professionalism and care. We offer a range of opportunities, whether you're just starting out or looking to take your career to the next level.
Responsibilities
- Respond to inquiries from potential clients, families, and referral sources via phone, email, and website.
- Conduct initial pre-screenings and assessments to determine program eligibility.
- Provide information about treatment services, program options, insurance verification, and admission procedures.
- Collaborate with clinical and administrative teams to ensure a seamless intake process.
- Maintain accurate records in the CRM or EMR system and follow up with potential clients as needed.
- Help coordinate transportation and scheduling of admissions.
- Ensure compliance with HIPAA and other confidentiality guidelines.
Minimum Qualifications
- Minimum 1 year of experience in healthcare admissions, call center, or customer service (experience in substance abuse treatment is a plus).
- Strong communication and interpersonal skills, with a compassionate and non-judgmental approach.
- Ability to multitask in a fast-paced environment.
- Working knowledge of insurance verification and behavioral health terminology is desirable.
- Proficient in Microsoft Office and electronic records systems.
Key Skills
Healthcare admissionsCall centerCustomer serviceSubstance abuse treatmentCommunicationInterpersonal skillsInsurance verificationBehavioral health terminologyMicrosoft OfficeElectronic records systemsCRMEMRHIPAA compliancePre-screeningAssessment
Categories
HealthcareCustomer Service & SupportSocial ServicesAdministrative
Benefits
Competitive PayCareer Development401k
Job Information
📋Core Responsibilities
The Admissions Representative serves as the first point of contact for prospective clients, guiding them through the intake process via phone, email, and website. They are responsible for conducting pre-screenings, verifying insurance, and collaborating with clinical teams to ensure a seamless admission experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
35
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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