JOB DETAILS

1800-UAT01 - First Responder Counsellor

CompanyTelstra Health
LocationAustralia
Work ModeRemote
PostedMay 6, 2026
About The Company
At Telstra Health, we work to improve lives through digitally-enabled care for our community. Our purpose drives us as we strive to realise a connected and improved digital health experience for all. By providing software products, solutions and platforms, we work with care providers in the hospital, health service, pharmacy, and aged and disability care sectors to connect health information, clinicians and consumers. Our clinical and administrative systems, health data analytics, population health solutions, and information exchange platforms help providers to improve the quality, safety and efficiency of the healthcare they deliver. We also help enable clinicians to deliver care in new ways through our telehealth and consumer solutions. Find out more @ telstrahealth.com Telstra Health is helping to create the future of healthcare both in Australia and internationally. If you're interested in a career at Telstra Health, head to our Careers page to find out more and join us in digitising healthcare: https://www.telstrahealth.com/content/telstrahealth/en/about-us/careers.html Telstra Health is a 100% owned subsidiary of Telstra Corporation Ltd.
About the Role

We have a number of maximum term openings (through to June 2027) for First Responders (full-time and part time) who will provide telephone and online counselling and use their skills to assess the unique needs of individuals seeking support as part of the national 1800RESPECT service. As a First Responder, you will help achieve sustained reduction in the prevalence and impacts of domestic, family and sexual violence.

You will have the flexibility to work from home (attend office when required) and we will work with you on suitable shifts to compliment your lifestyle (minimum of 19 hours per week). Shifts are negotiated across a 24/7 roster, based on the service requirements which is based around demand for support, your preferences, and the preferences of other team members. You will receive shift penalties based on the shifts occurring across the evening, overnight, weekend and public holidays.

Key Skills
Telephone counsellingOnline counsellingCrisis interventionDomestic violence supportSexual violence supportCase assessmentMental health servicesEmpathyCompassionIntake assessmentResilienceSelf-care
Categories
Social ServicesHealthcareCustomer Service & Support
Benefits
Work from homeIT equipment providedVirtual paid trainingCoachingSupervisionShift penalties
Job Information
📋Core Responsibilities
Provide telephone and online counselling to individuals seeking support for domestic, family, and sexual violence. Assess unique needs and deliver compassionate, outcome-focused support within a 24/7 service environment.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
823
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
19 hours
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