Health Center Spa Manager

Description

Join our dynamic team as our Health Center Spa Manage, where you will lead the operations of A.R.E.’s Health Center & Spa, ensuring an exceptional experience for every client and guest. This role offers an exciting opportunity to oversee a comprehensive range of services, maintain high standards of safety and quality, and foster a welcoming environment that promotes health, relaxation, and well-being.

Key Responsibilities:

- Manage all functions of the Health Center & Spa, including daily operations, staff supervision, and service delivery.

- Provide personalized, high-quality customer service to clients and guests, ensuring their needs are met with professionalism and care.

- Oversee staff training, development, and performance management to maintain a motivated and skilled team.

- Ensure compliance with all health, safety, and environmental standards, including mandated safety protocols and procedures.

- Administer records management, financial oversight, and budgeting to support operational efficiency.

- Supervise and coordinate contracted services and vendor relationships to ensure quality and compliance.

- Maintain adherence to state, local, national, and federal regulations governing health and safety standards.

- Monitor and manage the facility’s daily operations, ensuring a safe, clean, and welcoming environment for clients and staff.

At our organization, we value a culture of excellence, growth, and wellness. We offer a supportive environment where your leadership can make a meaningful impact on our clients’ health and relaxation experiences, along with opportunities for professional development and advancement.

Requirements

Required Education and Experience:

· Associate’s Degree in Business Administration or a related field.

· Five years’ experience in customer service required, preferably in massage, health care or medical industry.

· Five years’ experience in supervising customer service, medial office, health-care environment required.

· Relevant and equivalent work experience includes volunteer work, internships, freelance work, and transferable skills.

· Knowledge of massage/bodywork preferred and/or willingness to gain necessary knowledge of massage and bodywork to explain services comprehensively.

· Evening and weekend availability required.

Required Knowledge, Skills and Abilities: 

· Knowledge of medical conditions, terminology and contraindications is essential.

· Knowledge of philosophy of the key principles in the Edgar Cayce readings, particularly kindness, active patience and a service orientation desired.

· Knowledge of massage, hydrotherapy and holistic health required.

· Good working knowledge of A.R.E. resources and available services required.

· Intermediate skills Microsoft Windows XP, Firefox Mozilla & Microsoft Office required.

· Advanced records management skills required.

· High level problem solving and analytical skills to quickly diagnose and resolve issues.

· Strong oral/written communications for both external and internal customers, highly polished interpersonal skills.

· Must be a self-starter who can work and interact well with people at all levels both internally and with members/customers and general public.

· Strong organizational skills necessary to handle several projects/deadlines simultaneously and ability to actively communicate to all levels of organization deadlines and priorities

· Ability to prioritize and set objectives to achieve organizational, budgetary and departmental goals. 

· Intermediate level of analytical ability, a high degree of accuracy and close attention to detail required.

· Demonstrated success in managing operational responsibilities and personnel.

· Ability to work under broad supervision, with high level of independent judgment, permitting wide latitude for independent action.

· Must be a self-starter who can work and interact well with people at all levels both internally and with members/customers and general public 

· Ability to provide a high level of service and maintain strong customer service focus. 

· Ability to prioritize and set objectives to achieve organizational, budgetary and departmental goals. 

· Demonstrated ability to and understanding of confidentiality, the ethics and legal requirements related to client records, including HIPAA compliance.

· Ability to work effectively with the general public and co-workers – demonstrating patience, diplomacy, persistence, kindness, and clarity.

· Tact, diplomacy and the willingness to be helpful are essential.

· Ability to follow guidelines for emergency procedures.

· High degree of emotional intelligence and maturity – demonstrating adaptability, engagement and enthusiasm. 

· Maintain communication with management as to any issues or operations of the Health Center and Spa.

Special Job or Training Demand

· Ability to work a flexible schedule including evenings and weekends.

Physical Requirements: 

· Ability to perform physical activities on a daily basis, such as but not limited to walking, standing, climbing, bending, lifting items (up to 20 lbs. unassisted) is required. Requires sitting and using a keyboard and looking at a screen.

· Good physical stamina is necessary, as position requires off campus appointments.

· Ability to move between buildings on uneven ground and to use staircases in historical buildings without elevators.

Equal employment opportunity for all is an essential philosophy at the A.R.E. and throughout the organization, including Atlantic University, Edgar Cayce Foundation, Cayce/Reilly School of Massage, and the A.R.E. Health Center and Spa.  We will evaluate all applicants for employment without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, non-disqualifying disability, genetic information, or any other characteristic protected by law.

At A.R.E., we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. This job description outlines the typical functions of the position, and employees with disabilities can perform these essential functions with or without reasonable accommodations. We will provide accommodations unless doing so would cause an undue hardship for the employer. We are an equal opportunity employer and do not discriminate on the basis of disability.