JOB DETAILS
Application Support Engineer
CompanyAccenture
LocationBengaluru
Work ModeOn Site
PostedJune 11, 2026
About The Company
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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About the Role
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Management (CM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system components to detect anomalies and provide timely resolutions, contributing to the overall stability and performance of business processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of software components.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Management (CM).
- Strong understanding of software lifecycle and configuration management principles.
- Experience with version control systems and change management processes.
- Ability to analyze system configurations and troubleshoot complex software issues.
- Familiarity with automation tools related to configuration and deployment.
- Excellent problem-solving skills with attention to detail and accuracy.
Additional Information:
- The candidate should have minimum 3 years of experience in Configuration Management (CM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Management (CM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system components to detect anomalies and provide timely resolutions, contributing to the overall stability and performance of business processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of software components.
- Document and communicate findings and resolutions clearly to stakeholders and team members.
- Assist in the development and improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Management (CM).
- Strong understanding of software lifecycle and configuration management principles.
- Experience with version control systems and change management processes.
- Ability to analyze system configurations and troubleshoot complex software issues.
- Familiarity with automation tools related to configuration and deployment.
- Excellent problem-solving skills with attention to detail and accuracy.
Additional Information:
- The candidate should have minimum 3 years of experience in Configuration Management (CM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Key Skills
Configuration ManagementCMDBITSMManageEngineIT InfrastructureIncident ManagementProblem ManagementChange ManagementData AuditingReportingStakeholder CommunicationAnalytical SkillsProblem-solvingCross-functional Coordination
Categories
TechnologySoftwareConsultingSecurity & Safety
Job Information
📋Core Responsibilities
The role involves managing and maintaining the Configuration Management Database (CMDB) to ensure data accuracy and consistency across IT environments. You will also provide reporting insights and support incident, problem, and change management processes.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
684166
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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