JOB DETAILS
Customer Satisfaction Representative
CompanyGLOBAL HEALING CENTER, LLC
LocationHouston
Work ModeOn Site
PostedApril 29, 2026
About The Company
At Global Healing, we truly have the desire to help people. We want to help educate and heal the world, bring back good health, positive thinking, happiness, and love. We want to help our clients and customers help themselves and not be dependent on a medical doctor for every issue, but to realize that the body has self-healing mechanisms to heal itself.
Global Healing offers a wide variety of products such as hi-tech supplementation, books, and educational material. We research our products very thoroughly and with the highest of standards; we are able to offer you the absolute best available healthcare inventory. We search for products that work, not products that are fads but ones that will actually help the body to heal itself.
About the Role
Description
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.
Requirements
Responsibilities:
- Resolves customer concerns via phone, email, live chat, or social media;
- Assists customers with the placement of orders, exchanges, or refunds;
- Helps with complaints, errors, account questions, billing, cancellations, and other queries;
- Identifies and assesses the customers’ needs to achieve satisfaction;
- Provides accurate, valid, up-to-date and complete information about products;
- Meets individual and CSR team satisfaction targets;
- Provides appropriate solutions and alternatives to customers within the specified average time limits;
- Goes the extra mile to engage and satisfy customers;
- Greets and follows up with walk-in customers;
- Creates and updates customer accounts;
- Ensures proper customer satisfaction is being delivered at all times;
- Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
Skills:
- Minimum 2 years previous customer service experience or experience as a client service representative;
- At least 1 year of call center experience;
- High School Diploma or GED;
- Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
- Proven track record of over-achieving goals or going above and beyond;
- Possess a willingness to learn;
- Customer orientated with the ability to adapt/respond to different types of customers;
- Flexibility working on the weekends
- Knowledge of natural health industry;
- Actively embraces healthy living;
- Bilingual CSR (English & Spanish) is a requirement
Key Skills
Customer ServiceCall CenterCommunicationProblem SolvingOrder ProcessingAccount ManagementBilingualSpanishEnglishData EntryConflict ResolutionTime ManagementAdaptabilityNatural Health Knowledge
Categories
Customer Service & SupportRetail
Job Information
📋Core Responsibilities
The Customer Satisfaction Representative resolves customer inquiries via phone, email, chat, and in-person interactions. They are responsible for managing orders, account updates, and providing accurate product information to ensure customer satisfaction.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
105
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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