JOB DETAILS

SVS Vision - Retail Receptionist - Troy, MI

CompanySVS Vision, Inc.
LocationTroy
Work ModeOn Site
PostedApril 30, 2026
About The Company
SVS Vision is a proud Michigan-based optical retailer providing outstanding customer service for over 40 years. With a large selection of top designer frames, contact lenses, caring staff and doctors who care about you, we hold ourselves to a higher standard when it comes to helping you find your perfect eye-wear. With our US laboratory and Mt. Clemens, Michigan headquarters, SVS Vision is committed to providing quality, American-made workmanship at affordable prices. Offering even more value, our 45-Day Gotta Love ‘Em Guarantee provides our customers with peace of mind. Our History as a Vision Care Leader A lot has changed since we opened our first retail location and laboratory in Sterling Heights, Michigan. And, as we’ve grown, our pledge to our customers has never wavered: provide outstanding eye care, quality products at reasonable prices while exceeding expectations. Growth should only come from satisfied customers, and we’re proud to say our expansion and growth have never compromised our first-class service. It’s the continued commitment to our customers that has allowed us to maintain both our exceptional service and unwavering standards since 1974. At SVS Vision we know our success is the result of the fine men and women who have devoted their careers to working for us. With their support, SVS Vision has grown to be one of the largest optical companies in the Midwest. With this kind of dedication we look forward to continued expansion. If you are currently an eye care professional looking to take your career to the next level or a motivated individual looking to be part of a successful team, consider joining us.
About the Role

Since 1974, SVS Vision has helped our customers lead better lives through better vision. As a Michigan-based company with over 80+ offices in 9 states, we have grown to be one of the largest optical companies in the Midwest with the help of our devoted employees. We are a family-oriented company that takes pride in recognizing and rewarding our employees for their hard work and dedication. We trust our company philosophy makes for an exciting and fun work environment where our employees can thrive while providing the best customer service possible. Our pledge to our employees has never wavered, as seen in our remarkable longevity with the opportunities for growth within the company, above-market salaries, and exceptional benefits.

 

Additionally, SVS offers an employee referral bonus where you are awarded substantial additional earnings for qualified employee referrals. Receptionists have supplemental earning potential. They can make additional earnings by scheduling patient appointments; this is in addition to their regular compensation. Receptionists could also enjoy free designer glasses every year along with incredible discounts. 

 

Job Summary:

SVS Vision Receptionists will be responsible for creating a positive first impression that the patient receives when they walk into our stores.  Optical receptionists work as part of a team of eye care professionals including optometrists. The receptionists’ main priorities are to assist clients either over the phone or in person, while getting the opportunity to build relationships with patients. They are also responsible for ensuring a positive patient experience from start to finish. Receptionists need to have a basic understanding of the different types of optical aids available, and their duties usually include (but are not limited to): 

 

POSITION SUMMARY:

Provide support to the optical store team. Greet patients as they enter the store, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision.


DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Greet patients and customers

• Answer the telephone in a professional manner

• Book appointments accurately

• Other duties as assigned


OPERATIONAL STANDARDS

• Confirm appointments

• Process transactions in the optical billing and point of sale systems

• Process medical billing information, including uploading all supporting documents to EHR, including IDs, Insurance cards, Insurance Plan sheets, and charts

• Organize and file patient and customer records


MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Diploma or equivalent

• Previous experience in an office is preferred

• Basic computer skills

• Able to handle multiple customer interactions/phone calls at a time

• Excellent organizational skills

• Able to work cross-functionally with excellent attention to detail and follow through

• Solid interpersonal relationship skills


ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

• Able to read and write at a high school graduate level

• Able to sit or stand for extended periods of time

• Able to operate various office equipment (e.g., tablet, personal computer, telephone, fax machine, copier, etc.)

• Ability to lift 10 to 20 pounds

• Ability to see (Near, Distance, Color, and Depth Perception)

• Manual and finger dexterity, as well as hand/arm steadiness

• Ability to grip and hold items

• Good eye and hand coordination

• Able to operate a cash register, various optical equipment and tools

• Ability to adapt to changing policies and duties required for the business

• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

• Ability to travel between offices as needed to support patient care

• Able to travel independently to support Company objectives and personal development


These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

 

Benefits and Perks:

  • Energetic environment  
  • Paid vacation and personal time off, paid holidays
  • Available anniversary bonus 
  • Paid mileage
  • Monthly bonus
  • Above market salary
  • Matching 401K Plans
  • Affordable medical and dental benefits
  • Vision benefits provided by SVS Vision
  • Life and disability insurance
  • Company sponsored discounts on many useful items and services
  • Ability to transfer based on seniority
  • Opportunity for growth within the company
  • Rewards and recognition for outstanding performance
  • Professional training
  • Ability to transfer locations based on seniority
Key Skills
Customer serviceAppointment schedulingMedical billingPoint of sale systemsEHR managementData entryTelephone etiquetteOrganizational skillsComputer skillsInterpersonal skillsAttention to detailCash register operationRecord keeping
Categories
Customer Service & SupportRetailAdministrativeHealthcare
Benefits
Paid vacationPaid personal time offPaid holidaysAnniversary bonusPaid mileageMonthly bonusAbove market salaryMatching 401k plansMedical benefitsDental benefitsVision benefitsLife insuranceDisability insuranceEmployee discounts
Job Information
📋Core Responsibilities
The receptionist is responsible for greeting patients, managing appointments, and processing transactions within the optical store. They also handle medical billing and maintain patient records to ensure a positive customer experience.
📋Job Type
regular full time
💰Salary Range
$14 - $18
📊Experience Level
0-2
💼Company Size
390
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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