The Health Club Lead is responsible for overseeing the daily operations of the Health Club during assigned shifts, ensuring a safe, clean, and welcoming environment for all members, guests, and employees. This role serves as the on-site leader, balancing elevated guest service with consistent enforcement of policies and operational standards. The Health Club Lead also supports membership growth through renewals and guest engagement.
- Independently open and close the Health Club in accordance with established SOPs
- Serve as the primary on-site point of contact for all guests and members during assigned shifts
- Enforce all Health Club policies, including:
- Membership and access guidelines
- Liability waiver requirements
- Guest pass policies and restrictions
- Conduct hourly facility walk-throughs to ensure:
- Equipment sanitation and cleanliness
- Organization and presentation of all spaces
- Replenishment of towels and amenities
- Address guest concerns and service recovery situations appropriately.
- Complete detailed and accurate shift reports and logs.
- Train, mentor, and coach part-time attendants on SOPs, guest engagement, and compliance.
- Ensure consistency of operations between shifts, maintaining alignment across AM and PM coverage.
- Support onboarding and continuous training efforts for Health Club staff.
- Proactively support membership renewals prior to expiration.
- Identify opportunities to convert day-pass users into longer-term memberships.
- High school diploma or equivalent required
- Minimum of 1–2 years of experience in hospitality, wellness, fitness, or guest service environments preferred
- Previous experience in a leadership or supervisory role preferred
- Experience with membership-based or wellness facilities is a plus
- Strong interpersonal and guest service skills with a professional demeanor
- Ability to confidently enforce policies while maintaining a positive guest experience
- Excellent organizational and time-management skills
- Strong attention to detail and commitment to cleanliness and presentation standards
- Ability to work independently and make sound decisions in a single-coverage environment
- Basic computer skills and ability to learn property management or membership systems
- Flexibility to work varied schedules, including weekends, holidays, and early mornings/evenings
- Ability to stand and walk for extended periods of time
- Ability to lift, push, or pull up to 30 pounds (towels, supplies, light equipment)
- Frequent bending, reaching, and movement throughout the facility
- Ability to perform cleaning and sanitization tasks regularly
- Indoor wellness and fitness facility environment, including gym and locker room spaces
- Regular exposure to outdoor elements, including servicing the outdoor pool, hot tub, and sauna, requiring work outside in all weather conditions year-round (snow, cold temperatures, heat, etc.)
- Exposure to cleaning products and fitness equipment
- Moderate noise level typical of a gym or recreational setting
- Independent work environment during certain shifts with full responsibility for operations
Benefits:
- One free meal in the employee dining room per shift for all service professionals.
- Full-time and part-time service professionals are eligible for discounted rates at all Salamander properties.
- Full-time and part-time service professionals are eligible for free gym usage.
- Free onsite parking.
- Free ski pass for full-time service professionals during the winter; or ski pass bonus.
- 50% discount on food and beverage in West End Social.
- 25% discount on food and non-alcoholic beverages in Meadows Café.
- We-cycle program located on-site.
- Eligible for employee referral benefit.
- Employee housing when available, restrictions may apply.
- Discounted tennis and pickleball rates.
- Hiking trails located directly on-site
RECEIPT AND ACKNOWLEDGEMENT |
I acknowledge and understand that:
- Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
- The job description provides a general summary of the position however it is not all inclusive. I know of no limitations that would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
- Job duties, tasks, work hours and work requirements may be changed at any time.
- Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Aspen Meadows Resort.
- I have read and understand this job description:
Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment; part-time and on-call employees can qualify to participate in a 401 (k) plan after two consecutive years of working at least 500 hours or working 1000 hours in one year. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
