JOB DETAILS

Front Desk Agent

CompanySSH DT Portland LLC
LocationPortland
Work ModeOn Site
PostedJune 7, 2026
About The Company
The newly renovated DoubleTree by Hilton Portland is proof that comfort and green living can work perfectly well together. Recognizing the importance of preserving the world in which we live and conserving its vital resources, we invite you to discover one of Portland Oregon’s first sustainable hotels. Our key initiatives extend to community outreach programs, waste reduction, energy efficiency and localized purchasing – all while delivering the relaxing and inviting lodging experience for which DoubleTree is renowned. Conveniently located in the metro area, the DoubleTree by Hilton Portland is the largest hotel within walking distance of the Oregon Convention Center, Rose Garden Arena and Portland Memorial Coliseum. Also just steps away, guests can sample tax-free shopping and the best of Portland’s restaurants and breweries. The MAX Light Rail stops just outside the hotel and offers service to the airport, as well as a free connection to downtown attractions, shopping and businesses. At DoubleTree by Hilton Portland, business and leisure guests will encounter the ultimate in service and hospitality. We have the 1,000-person Lloyd Center Ballroom, four other flexible ballrooms, and over a dozen other venues to handle meetings and gatherings of any size. Catering staff is on hand.
About the Role

Description

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.


Key Responsibilities

  • Greet and welcome guests in a friendly and professional manner 
  • Process check-ins and check-outs accurately using the hotel management system 
  • Handle guest reservations, cancellations, and room assignments 
  • Respond to guest inquiries, requests, and concerns promptly 
  • Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine 
  • Coordinate with housekeeping and maintenance to ensure room readiness 
  • Handle cash, billing, and payment processing securely 
  • Uphold brand standards associated with Hilton Worldwide 

Qualifications

  • High school diploma or equivalent required 
  • Previous customer service or hospitality experience preferred 
  • Strong communication and interpersonal skills 
  • Ability to multitask in a fast-paced environment 
  • Basic computer skills (experience with hotel software is a plus) 
  • Reliable, punctual, and professional demeanor 

Benefits

  • Competitive hourly wage 
  • Employee discounts at Hilton properties worldwide 
  • Opportunities for career growth and advancement 
  • Paid time off (for eligible employees)
Key Skills
Customer serviceHospitalityCommunicationInterpersonal skillsMultitaskingComputer skillsCash handlingBillingPayment processingReservation managementProblem solving
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Competitive hourly wageEmployee discounts at Hilton properties worldwideOpportunities for career growth and advancementPaid time off
Job Information
📋Core Responsibilities
The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, check-outs, and reservations. They also coordinate with hotel departments to ensure room readiness and maintain high standards of guest service.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
37
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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