JOB DETAILS
Front Desk Agent
CompanySSH Tru Portland LLC
LocationSouth Portland
Work ModeOn Site
PostedJune 7, 2026
About The Company
No description available for this Company.
About the Role
Description
The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Process check-ins and check-outs accurately using the hotel management system
- Handle guest reservations, cancellations, and room assignments
- Respond to guest inquiries, requests, and concerns promptly
- Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine
- Coordinate with housekeeping and maintenance to ensure room readiness
- Handle cash, billing, and payment processing securely
- Uphold brand standards associated with Hilton Worldwide
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer skills (experience with hotel software is a plus)
- Reliable, punctual, and professional demeanor
Benefits
- Competitive hourly wage
- Employee discounts at Hilton properties worldwide
- Opportunities for career growth and advancement
- Paid time off (for eligible employees)
Key Skills
Customer serviceHospitalityCommunicationInterpersonal skillsMultitaskingComputer skillsCash handlingBillingPayment processingReservation managementProblem solving
Categories
HospitalityCustomer Service & SupportAdministrative
Benefits
Competitive hourly wageEmployee discounts at Hilton properties worldwideOpportunities for career growth and advancementPaid time off
Job Information
📋Core Responsibilities
The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, and handling reservations. They also coordinate with other departments to ensure room readiness and respond to guest inquiries.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
Not specified
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page