JOB DETAILS

French Tech Support for Online Gaming Platform - Athens, Fully Paid Relocation

CompanyMercier Consultancy
LocationAthens
Work ModeOn Site
PostedMay 2, 2026
About The Company

No description available for this Company.

About the Role

Mercier Consultancy is delighted to offer a fantastic opportunity for a French Tech Support Specialist to join a leading online gaming platform based in Athens, Greece. This role comes with fully paid relocation, providing an exciting chance to live and work in a vibrant city while delivering top-level technical support to French-speaking gamers.

As a key member of the support team, you will assist users in troubleshooting issues, answering inquiries, and ensuring a seamless gaming experience. If you are passionate about gaming, technology, and customer service, this is the perfect role for you!

Responsibilities
  • Provide expert technical support in French to users of the online gaming platform
  • Diagnose and resolve technical issues related to game performance, connectivity, account management, and platform features
  • Document reported issues and solutions clearly and promptly
  • Collaborate with development and engineering teams to escalate complex problems
  • Guide users on platform features and best practices to enhance their gaming experience
  • Stay updated on game updates, patches, and changes to gaming technology
  • Participate in ongoing training to improve technical knowledge and customer service skills
  • Fluency in French and English, both written and spoken; please specify your nationality and native language in your C.V. and/or Cover Letter.
  • Strong passion for online gaming and familiarity with gaming platforms
  • Excellent problem-solving and communication skills
  • Experience in technical support or customer service, preferably in the gaming or tech industry
  • Ability to work under pressure in a fast-paced environment
  • Willingness to relocate to Athens with full relocation support provided
  • Strong organizational skills and attention to detail

  • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Monthly Performance Bonus
  • Free Greek Course
  • And More...
Key Skills
Technical supportCustomer serviceTroubleshootingCommunication skillsProblem-solvingGaming platform knowledgeFrench languageEnglish languageAttention to detailOrganizational skills
Categories
Customer Service & SupportTechnologySoftware
Benefits
Fully paid relocationFlightTransferHotel accommodationPrivate health insurance2 extra salaries per yearSupport in finding accommodationFully paid trainingMonthly performance bonusFree Greek course
Job Information
📋Core Responsibilities
Provide expert technical support in French to users of the online gaming platform by diagnosing and resolving performance and connectivity issues. Collaborate with engineering teams to escalate complex problems while documenting solutions and guiding users on platform features.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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