Global Service Desk Representative

Radware is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.

At Radware, we live and breathe cybersecurity. It is our passion. Each day, our international team works to earn the trust of more than 12,500 organizations around the globe. Keeping them safe is our mission. To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers — these are not your average adversaries. Backed by nearly 30 years of experience, Radware is best known for its technical excellence and innovative network and application security solutions. That is why it is so important that we build our team with bold and bright talent.

What is the job:

The GSD Team Member will be part of the Global Service Desk, handling and resolving support tickets and other IT-related issues and requests raised by Radware employees and outsourced personnel. The member will also perform ongoing IT support tasks and preserve a strong commitment to high-quality customer service and a solid work ethic.

The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, Systems, and Security. A high level of technical orientation is a must.

What will you do?

• Provide technical support via email, phone, and in person (hands-on), while adhering to and maintaining SLAs set by IT Management.

• Perform onboarding of new employees, as well as off-boarding of exiting employees.
• Maintain and manage all IT assets in IL.
• Work with senior-level IT administrators to determine and resolve high-level problems.

What you need: 

• Minimum of 3 years of hands-on experience supporting internal users in a large organization.
• Strong communication skills and ability to communicate information about technology and IT services to Radware employees.
• Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
• Exceptionally self-motivated and ability to set and manage priorities properly.
• Experience working in a team environment.

Ability to support the following:

• Hardware (PC/ LT installation and internal troubleshooting)
• Microsoft Products (SCCM, Office 365, Office 2016, Office 2010, Outlook, Excel Word, SharePoint, One Drive, etc.).
• User Identity management (Azure, Active Directory, MS Exchange, Exchange online).
• NOC (Network Operation Center) monitoring servers, network traffic and services.
• Networking (Cisco, TCP/IP, DNS, FTP, DHCP).
• Operation Systems (Win7-11, MAC OS, Linux).
• Familiarity and ability to support AV/VC conferencing rooms.

Why you should join us: 
Employees from more than 40 countries have chosen Radware as a place where they can belong. Radware has been recognized by Glassdoor and BDI as one of the World’s Best Places to Work, ranking among the top 100 companies across the globe in the IT category. Radware has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions. We are equally committed to our people. We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual. If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from today’s cyber adversaries, then you’ve found the right fit at Radware.

#LI-SM1