JOB DETAILS

Spanish Customer Service for Leading Smart Home Tech Firm - Relocation to Athens

CompanyMercier Consultancy
LocationAthens
Work ModeOn Site
PostedMay 3, 2026
About The Company

No description available for this Company.

About the Role

Mercier Consultancy is pleased to announce an exciting opportunity for a Spanish Customer Service Representative to join a leading Smart Home Technology Firm. This role involves relocation to Athens, Greece, and offers the chance to work in a cutting-edge industry focused on innovative home automation solutions.

In this role, you will be responsible for providing top-tier customer support to Spanish-speaking clients, assisting with product inquiries, technical troubleshooting, and service-related questions. Your expertise will help ensure customer satisfaction and drive the adoption of smart home technologies.

Responsibilities
  • Provide exceptional customer service in Spanish for smart home technology products and services
  • Assist with product setup, troubleshooting, and resolving technical issues
  • Guide customers through product features and usage to maximize satisfaction
  • Document customer interactions and technical details thoroughly in CRM systems
  • Collaborate with engineering and product teams to escalate and resolve complex issues
  • Stay informed about the latest developments and trends in smart home technology
  • Fluent in Spanish and English, with excellent communication skills
  • Willingness to relocate to Athens, Greece
  • Strong customer service skills with a technical aptitude
  • Experience in customer service or technical support, preferably in smart home technology or related sectors
  • Ability to troubleshoot and resolve technical problems efficiently
  • Detail-oriented with strong organizational and problem-solving abilities
  • Familiarity with CRM software and customer support tools
  • Enthusiasm for technology and innovation

  • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Monthly Performance Bonus
  • Free Greek Course
  • And More...

Key Skills
Customer serviceTechnical supportSpanishEnglishSmart home technologyTroubleshootingCRM softwareProblem-solvingCommunication skillsTechnical aptitudeProduct setupOrganization
Categories
Customer Service & SupportTechnologyConsulting
Benefits
Fully paid relocation packageFlightTransferHotel accommodationPrivate health insurance2 extra salaries per yearSupport in finding accommodationFully paid trainingMonthly performance bonusFree Greek course
Job Information
📋Core Responsibilities
Provide exceptional customer support to Spanish-speaking clients regarding smart home technology products and services. Collaborate with engineering teams to troubleshoot technical issues and document interactions within CRM systems.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page