JOB DETAILS
Spanish-Speaking Customer Service for Online Marketplace - Relocation to Greece
CompanyMercier Consultancy
LocationGreece
Work ModeRemote
PostedMay 3, 2026
About The Company
No description available for this Company.
About the Role
Mercier Consultancy is delighted to offer an exciting opportunity for a Spanish-Speaking Customer Service Representative to join our Client’s Online Marketplace team, with relocation to Greece. In this key role, you will provide top-tier support to Spanish-speaking customers, assisting them with their online marketplace inquiries and transactions.
Your fluency in Spanish will enable you to effectively communicate with clients, help resolve issues, and ensure seamless interactions within the online marketplace platform. Your role will be vital in delivering excellent customer experiences and supporting our company’s growth.
Responsibilities- Provide exceptional customer service in Spanish channels regarding online marketplace inquiries
- Assist customers with product listings, order processing, payments, and dispute resolution
- Resolve customer complaints promptly and professionally to ensure satisfaction
- Accurately document customer interactions and cases in CRM systems
- Collaborate with internal teams to enhance customer experience and operational efficiency
- Gather and relay customer feedback for continuous service improvement
- Stay updated on marketplace policies, features, and industry trends
- Fluency in Spanish and English, with excellent verbal and written communication skills
- Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter
- Strong customer service mindset with problem-solving abilities
- Previous experience in customer service, preferably within online marketplaces or e-commerce
- Able and willing to relocate to Greece
- Detail-oriented and able to manage multiple customer issues efficiently
- Familiarity with customer support software and CRM platforms is advantageous
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
Key Skills
SpanishEnglishCustomer ServiceCommunicationProblem-solvingCRMOrder processingDispute resolutionProduct listingsAttention to detail
Categories
Customer Service & SupportConsulting
Benefits
Fully Paid Relocation PackageFlightTransferHotel accommodationPrivate Health Insurance2 Extra Salaries Per YearSupport In Finding AccommodationFully Paid TrainingMonthly Performance BonusFree Greek Course
Job Information
📋Core Responsibilities
Provide exceptional customer support in Spanish regarding marketplace inquiries, order processing, and dispute resolution. Collaborate with internal teams to enhance customer experience and maintain accurate documentation in CRM systems.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
4
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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