Program Manager For Member Employment and Mental Health Services

Description

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Program Manager Of Employment Services

35 hours per week / $70,304 - $71,000 annualized

(The actual compensation will be determined based on experience and other factors permitted by law.)

Summary:  Under the general supervision of Director of Employment to supervise the work of the Employment Team. Assist with the smooth and efficient delivery of all employment rehabilitation and allied services programs. 

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• Develop, implement, administer, coordinate, and monitor the effective delivery and outcomes of all services in compliance with grants or contracts
• Track community placements, work adjustment and subsequent support services
• Oversee feedback loop to DOR counselors
• Facilitate Employment Team meeting
• Practice a continuous improvement commitment to delivering AVES employment and work adjustment services
• Recruit, hire, supervise, train, direct, evaluate, reward, discipline and terminate department staff in accordance with organizational policy and applicable laws and regulations
• Assist and support program documentation standards of staff in accordance with MHALA, County Contracted Providers, and funding source standards and requirements, including 24 hour turnaround documentation
• Responsible for oversight, analysis, and monitoring of the program’s budget and billing goals that align with program funding streams and its target Fiscal Year goals as well as oversee and manage team budget and expenditures, making adequate and timely adjustments as needed
• Custodian of petty cash for program staff, if applicable
• Oversee and ensure program’s monthly, quarterly, and yearly data reporting. Ensuring accurate and timely submission and documentation
• Participate in team, administrative, community and funding meetings.  Lead or delegate leadership of the day-to-day operations of the team as needed
• Participate as an active member of the site management team, quality improvement, safety committee or designate other leadership team as needed or assigned
• Participate actively in site training efforts for staff and members 
• Provide timely information and feedback to the director of employment with regard to emergent staff, team or member issues and work with executive management to provide intervention to redirect staff and/or programs when objectives are not being met
• Assist with the implementation of Commission on Accreditation of Rehabilitation Facilities (CARF) standards thorough the agency as required, prepare for CARF survey and implement recommendations outlined in the survey reports.  Maintain services, programs and related information flow consistent w/CARF standards
• Support staff in designing and implementing activities that link members and other clients to work activities that meet member/client goals and needs
• Assist with the development and implementation of operating procedures related to the employment department as well as for the agency owned and operated social enterprises
• Oversee development of new work adjustment operations, group placements and other innovations designed to provide employment opportunities for DOR clients
• Negotiate, develop and oversees compliance with State DOR case service contract and fee for service program opportunities
• Participate in contract related planning, monitoring, and evaluation meetings at state, county and local level with DOR and DMH 
• Develop and maintain certifications for new and current DOR services
• Assist in providing oversight and collaboration to Financial Planning and FSP team to support members in management of finances working with the accounting team/financial planner 
• Support staff in meeting DMH billing/productivity goal 
• Assist staff in maintaining and reviewing outcomes for DMH Pilot Program 

Position Requirements: 

• Minimum 3 years of experience providing psychosocial rehabilitative services 
• Bilingual English/Spanish a plus
• Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities, and professional competencies
• Must have good basic English writing skills, good basic computer skills and be highly organized
• Must function well in a team-oriented approach to member services.
• Proficient in computer applications such as Microsoft Word, Excel and Outlook.
• Ability to work collaboratively and effectively with mental health consumers and their family members or client advocates, vendors and other staff.
• Ability to track and interpret complex data sets for the program services and budget.
• Must be detail oriented, and able to prioritize and juggle multiple projects without losing productivity.
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
• Flexible work schedule to include some evenings or weekends when necessary.
• TB clearance and re-testing every year are conditions of employment
• COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period