Division Director of Homeless Shelter Services

Description

The Division Director of Homeless Shelter Services will perform functions to oversee, design, develop, and implement the wide array of programs and services offered within the homeless shelter division to serve the homeless; market the programs and services to the community to enhance awareness. Additionally, this role is responsible for developing, implementing, and administering the policies and procedures for all shelter sites; ensuring that shelter services are low barrier as well as contributing to the mission of Goodwill and County Collaborative by maximizing the opportunities for participants who are homeless.  

ESSENTIAL FUNCTIONS:

1. Provide implementation, management, and oversight of several multi-faceted, Homeless Resource Centers which provide outreach, intake and assessment, referral, interim housing, case management, employment and training, medical services, traveler’s aide, incident assessment, bed availability, and follow-up services.  
2. Maintain relationships with referral agencies, partner agencies, local businesses, and governing boards for homelessness in the community to address issues of concern and explore enhancement opportunities.
3. Actively monitor and assess daily census and bed assignments.
4. Design, develop, implement and review annually, program policies and procedures which provide services and opportunities to participants in all Homeless Shelter programs. Ensures all staff within the programs and sites supervised are trained and adhere to all policies and procedures. Submit to and obtain approval from the County for all new and/or revised policies and procedures related to shelter operations.
5. May assist the Senior and/or Clinical Director in meeting with guests of the shelter(s). May participate in case conferences with guests to assist them in achieving success within our programs.  
6. Responsible for the overall development and management of budgets for all shelter programs/departments as well as for Senior Prevention, Traveler’s Aid, Creating Housing Choices and GL Homes Expenses. Works with the Directors of each program/site to review monthly profit/loss statements and investigate and report on variances. Develops a plan of action if revenues and expenses are not in line with budget. Prepares requests for amendments to contract budgets as necessary and appropriate in coordination with and approval of CFO.
7. Tracks monthly expenditures of Traveler’s Aid, Senior Prevention, and CHO ensuring expenses do not exceed total allocation. Enters billing into the Kaizen sheet.
8. Provide close supervision and monitors all shelter sites to ensure that program and participant goals are met, and that referral agencies and contractors are satisfied with the program performance. Facilitates formal monthly supervision with all direct reports and documents these meetings. 
9. Interview, select, recommend, hire, train and supervise assigned staff. Assign and check work. Provide direction to staff and assist in the investigation and resolution of problems. Evaluate performance and provide counseling and coaching to employees. Initiate personnel actions, such as promotions, transfers, terminations, or disciplinary measures. Holds staff accountable for required tasks within the scope of job descriptions. Maintain harmonious employee/employer relations. Determine current and future staffing levels. Ensures all shelter sites have adequate coverage to run a 24/7 facility.    
10. Responsible for ensuring all sites/programs are in compliance according to contract language/requirements, Statute, Rule, Continuum Of Care (COC) policies, accreditation bodies, and any other regulatory body, as applicable. Ensures case files contain all required waivers and documentation in support of audit requirements. Follows agencies self-monitoring policies and procedures.
11. Responsible for ensuring all data is entered into the Client Track system as required by our contracts and the COC. Becomes well versed in running reports, tracking outcomes, investigating errors and making corrections. Works closely with the data and evaluation manager ensuring monthly reports are completed. Analyzes actual outcomes compared to expected outcomes per contracts. Works with Senior Directors to develop plans to improve outcomes as necessary.
12. Participate with the CFO and/or CEO in contract negotiations, budget planning and establishment of billing procedures for programs. 
13. Works closely with the CEO to develop and execute the strategic plan for this division; submits monthly data to report on outcomes based on strategic plan goals and objectives.
14. Oversight and management of purchase orders for all departments within the division. Supervise and approve requisitions for purchases to ensure outlays are within the budget. Carefully reviews purchase orders when approving to make sure the department and category codes are accurate. Matches up expenses to profit and loss statements to ensure accuracy of information entered.
15. Works closely with the Chief Development Officer and/or Grant Writer to research and write grants to support services and programs within the division. Seeks ways to increase revenue and enhance services to those we serve. 
16. Serves as the primary liaison to the Palm Beach County Division of Human and Veteran’s services, the Board of County Commissioners, the County Administrator, and other community partners to address issues regarding homeless services; takes a lead role in the Palm Beach County Continuum of Care meetings and subcommittees/pillars. Ensures Goodwill is represented at every meeting within the COC. Attend neighborhood oversight committee meetings and is responsive to the neighborhood’s concerns, questions, issues, etc. both during the meetings and outside of the meetings.
17. Promote the use of, instruct on, and implement policies consistent with Harm Reduction, Trauma Informed Care, person centered planning, and Diversity, equity, and inclusion for all sites/staff. 
18. Responsible for the oversight of quality assurance activities within the division. Ensures satisfaction surveys are completed as required per policy. May provide input into the development of a quality assurance program within the division.
19. Responsible for submission of all incident reports within GGI and this division; ensuring the County is informed of all incidents according to their guidelines and out contract(s). Notifies CEO of all incidents as soon as they occur and/or they are made aware. Makes sure incident reports are complete and contain comprehensive information about the incident including follow-up and a plan of action as applicable. Investigates incidents and reviews policies/procedures to determine if revisions are necessary based on occurrence of incidents.

20. Provide assistance with other general department activities.

21. Perform any range of special projects associated with this position as directed.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

1. Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.
2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies. 
5. Must be able to work a flexible schedule including occasional nights and weekends if coverage is needed and/or if a crisis occurs. 

Requirements

1. Master’s degree in Social Work, Public Administration, and/or or other Human Services field strongly preferred.
2. Licensure in Social Work and/or Mental Health is strongly preferred, but not required. Additionally, being a qualified supervisor in the State of Florida (or ability to attain this) for social work and/or mental health interns is also strongly preferred, but not required.
3. A minimum of 4-6 years’ experience in program administration and supervision; and 4-6 years’ experience providing homelessness services preferred.   
4. Ability to problem solve and/or act as a mediator.
5. Demonstrated ability to communicate professionally, effectively and clearly both verbally and in writing. 
6. Demonstrated ability to establish and maintain rapport with others both externally and internally within the Agency. 
7. Must be detail oriented; ability to meet schedules and complete work assignments successfully.
8. Excellent analytical, problem-solving skills and organizational skills. 
9. Proficiency in Microsoft Office Suite.
10. Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.

PHYSICAL REQUIREMENTS:

1. General office environment
2. Frequent travel 
3. Normal sitting, standing, walking, bending, lifting. 
4. Subject to frequent interruptions

TOOLS AND EQUIPMENT USED:

Computer and peripherals, word processing, spreadsheets, and software programs, office and safety equipment.