Dutch-Speaking Customer Experts for an Automotive Company - Work In Greece

Mercier Consultancy MD is seeking proficient Dutch-Speaking Customer Experts to join our team supporting a reputable automotive company in Greece. This role is designed for professionals passionate about providing excellent customer service to Dutch-speaking clients, assisting them with inquiries related to automotive products and services.

• Deliver exceptional customer support to Dutch-speaking customers via phone, email, and chat regarding automotive products, services, and maintenance.
• Assist customers with product information, service appointments, troubleshooting, and issue resolution.
• Maintain accurate and detailed records of customer interactions in CRM systems.
• Collaborate with sales, service, and technical teams to ensure high levels of customer satisfaction.
• Stay informed about the latest car models, features, and company policies.
• Provide feedback to management to improve customer service processes.

• Fluency in Dutch (spoken and written) is mandatory; proficiency in English is preferred.
• Previous experience in customer service, preferably in the automotive sector.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with CRM systems and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for the automotive industry and problem-solving skills.