Dutch Speaking Reservations Agent For Booking.com - Work In Greece

Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to support Booking.com operations in Greece. This role provides an excellent opportunity to be part of a dynamic team dedicated to delivering exceptional customer service in the travel and hospitality industry.

• Handle accommodation booking requests from Dutch-speaking customers via phone, email, and chat.
• Offer detailed information about available properties, booking terms, and Booking.com policies.
• Manage booking modifications, cancellations, and special requests efficiently and accurately.
• Resolve customer queries and issues professionally to maintain high satisfaction levels.
• Keep accurate records of customer interactions and bookings using Booking.com's reservation platform.
• Collaborate with team members to ensure service quality and achieve customer satisfaction goals.

• Fluency in Dutch (spoken and written) is mandatory; proficiency in English is an advantage.
• Previous experience in reservations, customer service, or the hospitality industry is preferred.
• Strong communication skills and a customer-focused approach.
• Familiarity with online booking systems and CRM tools.
• Ability to handle stressful situations calmly and effectively.
• Willingness to work in Greece; relocation assistance may be discussed.
• Self-motivated with the ability to work independently and collaboratively within a team.