Client Services Manager: Intake, Onboarding and Plan Management

Location: Offering flexbility to be based at any of our national hubs - Perth WA, Hobart TAS, Geelong VIC   
Salary: $143,748 - $155,400 + super + salary packaging 
Employment status: Full Time Permanent – Hybrid 
Job number: 3136 

Hey you! 

genU is looking for a dynamic and experienced National Client Services Manager to lead teams across the country, driving high-quality client intake, seamless onboarding, and effective plan management. 

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives. 

We're open to flexible hours – because great people thrive in different ways. 

What you’ll do 

As the National Client Services Manager of Intake, Onboarding and Plan Management in our Client Services team you’ll: 

• Implement the customer service strategy to deliver exceptional client experiences while driving operational efficiency;  

• Lead and support teams in managing the full client lifecycle, including intake, onboarding, plan management, and offboarding;  

• Oversee national vacancy management to optimise capacity and service utilisation across genU offerings;  

• Establish and maintain processes to ensure supports are aligned with client goals and are both appropriate and sustainable;  

• Ensure a seamless client experience by delivering efficient, professional, and client-centred support throughout their journey. 

What you’ll bring 

• Strong leaderships skills with the ability to lead and inspire others;  

• 5 years' experience leading multidisciplinary teams;  

• Excellent verbal and written communication with the ability to communicate concisely and effectively;  

•  Sound planning, time management, organisational and problem-solving skills with a proven ability to work autonomously.  

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.) 

Bonus points for 

• Previous experience of leading and managing a health-related service  

• Previous experience of supervision and managing multi-national team 

Why you’ll love working at genU 

At genU, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.  

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings. 

You’ll also get  

• Flexibility - full time, part time, or job share plus hybrid working 

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits 

• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility. 

• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi 

• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University. 

• Wellbeing support - 24/7 access to a holistic employee assistance program 

• Referral bonus - bring great people with you and be rewarded 

Ready to make a difference? Click apply to complete your application. 

Don’t wait to apply! We are reviewing applications as they come in. 

You can view the full position description on the genU careers page HERE. (Only from our careers page.) 

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at recruitment@genu.org.au or 03 5249 6119