JOB DETAILS
Field Engineer
CompanyTelio Group
LocationPrague
Work ModeOn Site
PostedMay 6, 2026
About The Company
*A deeper insight into Telio*
“Improving life in correctional facilities through innovation and understanding” - This is the ethos that makes us a global leader in providing digital communication and administration services for the smart prisons of tomorrow. We are committed dedicated to fostering an environment for positive mental health and successful rehabilitation.
Committed from the start
Telio was founded in 1998, and has more than two decades of dedicated experience in the global correctional facility environment. What started out as providing detainees with telecommunication via highly secured hallway phonebooths has since grown into a global company with over 250 employees providing institutions with cutting-edge digital solutions for safe, human, and future proof operation..
Ready for the digital transformation
Digitalisation is playing a major role in the operation of correctional facilities. As the leading provider of telco solutions in EMEA, our vision is to become the go-to name for digital innovation. We help to improve lives and promote rehabilitation, create smarter prisons, easing workloads, and enabling healthy communication.
A global presence with local understanding
Telio is operating in 23 countries, in over 800 international facilities, and our solutions are used by more than 400,000 inmates. Our comprehensive, long-term industry knowledge gives us valuable insights to the benefit of our customers as is shown by our taylormadetailormade solutions, successful implementations and continuous collaboration.
About the Role
Your mission
We are looking for an independent and reliable colleague to join our Czech branch and team as a Service Technician.The ideal candidate is a technically oriented person who enjoys information and communication technologies, likes to solve problems and does not mind field work associated with regular travel. This role combines practical work on site with an analytical approach in diagnosing and solving technical problems across the areas of hardware devices, transmission and communication technologies.
Your profile
Duties and responsibilities
- Service, maintenance and repairs of telecommunications devices within the customer locations (prisons) within the Czech Republic (primarily východní Čechy, Vysočina, Morava, Slezsko).
- Diagnostics and incident resolution – remotely and on-site. Think about solving technical problems and looking for optimal procedures– in cooperation with customer or internal colleagues.
- Equipment replacements and repairs (telephones, audio converters, UPS, modems, cabling, etc.).
- Participation in the installation, activationand testing of newly installed devices for telephone and video calling as part of an ongoing project.
- Working with service software (incident monitoring, root cause analysis).
- Cooperation with internal teams in the Czech Republic and abroad (through various online collaborative platforms e.g. Teams, Jira, email, phone).
- Carrying out preventive maintenance (checks and repairs).
- Cooperation in spare parts warehouse management.
- Regular travel around the Czech Republic.
(initially 3–5 days a week, later approx. 3 days a week)
Required Qualifications, Experience & Competencies
Professional Experience & Skills
- Secondary school education in electrical engineering
- Fluent Czech and ability to communicate in English
- Driving license category B + active driver
- User knowledge of working on a PC (MS Office, JIRA, Teams)
- Good communication skills, as you will be in daily contact with customers and act as a trusted partner for them
- Independence, reliability and responsibility
- Eagerness to learn new technologies
Advantages
- Experience in a similar position is an advantage (service technician / field engineer)
- Qualification and decree in electrical engineering
Why us?
We are offering
- The opportunity to continuously learn our systems, technologies and procedures
- Partially flexible working hours, the ability to organize your work largely independently
- After training, a combination of working from home and in the field
- Company car for business trips
- Laptop and mobile phone.
- Benefits: meal vouchers, 5weeks vacation+ sick leave days
- Start date as soon as possible
- It is a fixed-term contract for 12 months with possibility of extension
- Training will take place partly abroad (Bratislava, Budapest)
- Occasional business meetings expected in Prague
- Occasional on-call and stand-by duty based on agreed schedule is part of the role.
About us
Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for over 25 years. With more than 270 employees, we are active in 23 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.Key Skills
Telecommunications MaintenanceHardware DiagnosticsElectrical EngineeringNetwork CablingIncident ResolutionPreventive MaintenanceJiraMS OfficeEnglish CommunicationCzech LanguageDriving License Category BTechnical Troubleshooting
Categories
EngineeringTechnologyTradesCustomer Service & SupportSecurity & Safety
Benefits
Meal Vouchers5 Weeks VacationSick Leave DaysCompany CarLaptopMobile Phone
Job Information
📋Core Responsibilities
Perform service, maintenance, and repairs of telecommunications devices and hardware within customer prison locations across the Czech Republic. Handle incident resolution both remotely and on-site while collaborating with internal teams and managing spare parts.
📋Job Type
fixed term
📊Experience Level
0-2
💼Company Size
187
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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