Solutions Engineer

Description

This is NOT IT, Software or Cybersecurity.

Job summary:

Solutions Engineers are opportunity-aligned, vertical-specific technical experts who translate customer requirements into feasible, configurable solutions. They own initial solution design, documentation, and validation, and work closely with Account Executives to ensure customer solutions are feasible and manufacturable, before handing them off to Application Engineers for more detailed design and BOM preparation.

Actions that make a “great” Solution Engineer

• Meeting customers face-to-face to co-create efficient, manufacturable, and cost effective solutions – doing what’s right for the customer, even if that means removing cost to earn long-term trust

• Taking inbound requests from customers for insights, advice, and expertise; becoming the customer’s “trusted solutions advisor” • Communicating with stakeholders “up-and-down” the customer’s org, presenting solutions with credibility to both technical resources and engineers, and executive leaders

• Acting as the liaison between the customer and Forgent’s engineering teams, translating customer needs into clear, actionable designs for Application Engineer to further detail (and ultimately handed over to manufacturing teams)

• Championing the technical credibility and capability of Forgent both through demonstrated expertise in front of customers, and at broader industry events and trade shows (e.g., as a panel speaker)

• Sharing insights, customer feedback, and learnings back into Forgent, helping the org capture lessons learned and filed intelligence to improve the “library” of configurable designs and future product evolution

• Partnering early and often with Account Executives from initial opportunity strategy 

• Upskilling and adding expertise through classes, certifications, industry events, conferences, etc.

• Proactively shaping opportunities, identifying design optimizations or system configurations that could improve customer outcomes before they ask

• Building long-term customer trust as the go-to technical advisor for customers; building “repeat demand” and a desire to partner with that specific Solution Engineer again

Key responsibilities:

Partner with Account Executives during opportunity discovery to validate technical requirements Translate customer requirements into an initial high-level solution design Lead solution validation to ensure proposals are feasible, cost-effective, and manufacturable Collaborate with Application Engineers to hand off high-level designs for detailed solution / BOM preparation Present solutions in technical meetings with customers (and other ecosystem partners) Support RFP responses and proposal development with technical content

Qualifications:

• 3-6+ years in application engineering, solution architecture, or technical pre-sales Deep technical knowledge of power systems, infrastructure, or related technologies

• Strong presentation and communication skills – including the ability to engage credibly with customer engineers

• Experience collaborating with sales teams to win complex solution deals

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