JOB DETAILS

Patient Service Representative

CompanyPulmonary Medicine Associates
LocationRoseville
Work ModeOn Site
PostedJune 4, 2026
About The Company
For over 50 years our medical group has been known as “PMA” which stands for “Pulmonary Medicine Associates.” Our providers care for some of the most complicated and critically ill patients in the Greater Sacramento Area, both in the hospital and in the outpatient office environment. Currently, PMA providers offer a broad spectrum of specialized services often found only in an academic setting. The scope of services available from the group’s Board Certified providers include, but are not limited to: •Critical Care Medicine – Assessment and care for seriously ill patients in the hospital •Tele-ICU Care – Assessment and management for seriously ill patients who are in the hospital, from a remote location •Pulmonary Medicine – Evaluation and care for patients with health problems involving the lungs. Examples include, but are not limited to asthma, emphysema, interstitial lung disease, pleural effusions, pulmonary embolism, sarcoidosis, pulmonary fibrosis, and lung infections •Infectious Diseases – Evaluation and care for patients with serious infections including acute infectious diseases, post operative infections, long term IV antibiotic treatment, and management of HIV disease •Palliative Care – Care focused on providing patients with relief from the symptoms, pain, and stress of a serious illness — whatever the prognosis •Sleep Medicine – Evaluation and treatment of the complete range of sleep disorders
About the Role

Description

Pulmonary Medicine Associates (PMA) has been treating patients in the greater Sacramento area since 1973 and is a unique and exciting place to work. With specialties that include critical care, infectious disease, palliative care, pulmonology, pediatric pulmonology, sleep medicine, and travel medicine, we are a busy practice with over 80 providers and 2 outpatient clinic locations.

PMA currently has a full-time Patient Service Representative position available at our Roseville clinic. Because we value our employees, PMA offers a competitive salary and exceptional benefits including medical, dental, vision, life, LTD, PTO, and 401k with generous company match. Please visit our website at www.pmamed.com to learn more. PMA is an equal opportunity employer.

 

General Duties Include:

  • Greet and check in/check out patients in a courteous and professional manner 
  • Answer high-volume phone calls and respond to patient inquiries 
  • Schedule, confirm, and reschedule appointments across multiple specialties 
  • Verify insurance eligibility, obtain authorizations, and collect copays 
  • Update and maintain accurate patient demographic and medical information 
  • Manage referrals, medical records requests, and provider messages 
  • Coordinate patient flow and communicate with clinical staff regarding scheduling or urgent concerns 
  • Maintain confidentiality and comply with HIPAA regulations 
  • Perform general administrative and front-office duties as assigned 

Requirements

 

  • High school diploma or equivalent required 
  • Minimum 1–2 years of medical front office, healthcare customer service, or patient registration experience preferred 
  • Experience in a high-volume medical practice strongly preferred 
  • Knowledge of medical terminology, insurance verification, and electronic health records (EHR) systems 
  • Excellent communication, interpersonal, and organizational skills 
  • Ability to multitask and remain professional under pressure 
  • Strong computer and data entry skills
Key Skills
Patient RegistrationInsurance VerificationSchedulingMedical TerminologyElectronic Health RecordsCustomer ServiceHIPAA ComplianceData EntryMultitaskingCommunication Skills
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
MedicalDentalVisionLifeLTDPTO401k
Job Information
📋Core Responsibilities
Manage front-office operations including patient check-in/out, high-volume call handling, and appointment scheduling across multiple specialties. Coordinate patient flow and maintain accurate medical records while ensuring HIPAA compliance.
📋Job Type
full time
💰Salary Range
$21 - $26
📊Experience Level
0-2
💼Company Size
143
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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