Patient Service Representative

Description

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

Key Responsibilities:

• Registering, scheduling and re-scheduling patients for initial appointments and follow-ups
• Entering data for patients into an electronic medical record (EMR)
• Answering patient questions about billing and payments and collect payments
• Screening incoming calls to provide the proper routing to other departments when necessary
• Verifying insurance eligibility
• Accepting lab drop offs from patients
• Other duties as assigned 

Requirements

Qualifications

• High school diploma or equivalent required; healthcare or medical office training preferred 
• Prior experience in medical records, patient services, or healthcare administration preferred
• Knowledge of HIPAA and medical records release requirements
• Experience with EHR systems and multi-line phone systems
• Strong organizational skills with the ability to multitask and shift priorities
• Excellent customer service and communication skills
• Ability to work independently and as part of a team