Order Fulfillment Specialist

Description

***THIS IS AN ON-SITE POSITION LOCATED IN STREETSBORO, OHIO*** 

About Us: LayerZero Power Systems LLC. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. 

Position Description: Order Fulfillment Specialist 

The Order Fulfillment Specialist is a hands-on, hourly role responsible for managing and executing all aftermarket, spare parts, and warranty order fulfillment activities from order release through pick, pack, and shipment. This position ensures orders are fulfilled accurately, completely, and on time across a multi-site warehouse environment. Reliable and accurate order fulfillment is critical to customer satisfaction and operational performance. The Order Fulfillment Specialist plays a key role in ensuring orders are executed efficiently, issues are resolved quickly, and processes are continuously improved.

Requirements

Primary Duties:

· Own the end-to-end fulfillment process for aftermarket, spare, and warranty orders from release through shipment 

· Review released orders and translates requirements into actionable picking and fulfillment plans 

· Prioritize orders based on urgency, customer needs, and operational constraints 

· Track and manage order progress, ensuring timely completion 

· Read, interpret, and validate Bills of Materials (BOMs) to determine required components and quantities 

· Break down BOMs into clear pick lists for warehouse execution 

· Identify discrepancies, missing components, or unclear requirements within BOMs 

· Work cross-functionally to resolve BOM-related issues prior to or during fulfillment 

· Validate material availability prior to and during order fulfillment 

· Identify shortages, discrepancies, or incorrect inventory and escalate as needed 

· Coordinate with Inventory, Procurement, and Production teams to resolve material gaps 

· Support root cause identification for recurring shortages or fulfillment issues 

· Coordinate and/or support picking and packing activities to ensure accuracy and completeness 

· Verify picked materials align with order and BOM requirements 

· Ensure proper packaging, labeling, and documentation for all outbound shipments 

· Coordinate shipment readiness and handoff with internal teams or carriers 

· Maintain accurate and up-to-date order status in Google Sheets, ERP (Microsoft Business Central), or other tracking tools 

· Record and verify fulfillment transactions (pick, transfer, shipment) 

· Utilize spreadsheets, scanning tools, and system data to track and manage order progress 

· Act as the primary point of contact for fulfillment-related questions and updates 

· Communicate order status, delays, and risks to internal stakeholders 

· Escalate urgent issues (shortages, delays, errors) in a timely manner 

· Coordinate across multiple sites to ensure alignment and execution 

· Identify inefficiencies in fulfillment workflows and recommend improvements 

· Support implementation of new systems, tools, and standardized processes 

· Help improve accuracy, speed, and visibility across fulfillment operations

Experience & Skills:

· 3–5 years of experience in warehouse, logistics, order fulfillment, or materials operations

· Proven experience managing or coordinating end-to-end order fulfillment (release ? pick ? ship)

· Strong ability to read, interpret, and execute against Bills of Materials (BOMs)

· Experience working with inventory systems or ERP platforms (transactional understanding of picks, transfers, shipments)

· Advanced working knowledge of Excel or Google Sheets (filters, lookups, basic analysis, tracking tools)

· Demonstrated ability to prioritize and manage multiple orders simultaneously in a fast-paced environment

· Strong attention to detail with a track record of high accuracy in execution

· Ability to identify issues proactively (shortages, discrepancies, delays) and drive resolution

· Effective communication skills with experience coordinating across warehouse, procurement, and operations teams

Preferred:

· Experience with Microsoft Dynamics 365 Business Central (BC) or similar ERP systems

· Experience in a manufacturing or high-mix, low-volume environment

· Familiarity with multi-site material flows and intercompany transfers

· Experience using barcode scanning systems or WMS tools

· Exposure to aftermarket, spare parts, or warranty order fulfillment

· Experience supporting or improving fulfillment processes, workflows, or system implementations

Education:

· High school diploma or equivalent

What We Offer:

· Competitive pay with performance incentives

· 100% company-paid medical, dental, and vision

· 401(k) with company match

· 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:

· Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.

· Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.

· Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.

· Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.