Sales Support Associate

As a Sales Support Associate at IDEXX, you will provide support to the sales team in your region and act as a liaison between the sales professionals and internal departments. You play a vital role in the overall health and advancement of the region’s objectives. You will make sure all the checks and balances are in place in the lead-to-order process, provide transactional support to ensure successful and efficient execution of business transactions, and generate smooth on-boarding for our customers.

Why this role matters:

You will be a key contributor to the sales success within the Companion Animal Group (CAG) and in ensuring veterinary professionals can rely on IDEXX technology to deliver crucial diagnostics. You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals health.

This role is a temporary position of 1 year duration.

In this role:

• You'll partner with commercial ecosystem on sales proposals while balancing the needs of the customer and the business. Investigate and resolve inquiries or concerns. Escalate situations that are unique and unable to be resolved through current processes. Proactively identify opportunities to positively enhance our service offering.
• You'll understand the organizational structure, customer agreement lifecycle, products, services, marketing programs and pricing. Demonstrate resourcefulness. Know where to locate and follow policies, procedures, and program guides.
• You'll gain trust and confidence with members of the commercial ecosystem through honesty, integrity, and authenticity. Drive results and meet service level agreements by prioritizing and planning work to ensure tasks are completed on time.
• You'll contribute to customer satisfaction, loyalty and retention by partnering with members of the commercial ecosystem to develop creative solutions that meet the customer’s needs.
• You'll use SalesForce.com to approve the setup of new SAP accounts
• You'll support the achievement of revenue, gross margin and operating expenses as per target
• You'll ensure the sales team adheres to pricing policies, submits paperwork correctly and follows the correct audit guidelines
• You'll prepare daily reports of the number of instruments sold, installations and pipeline for internal use
• You'll participate in projects to implement initiatives; identification of project opportunities and generation of ideas and solutions
• You'll communicate with related areas to coordinate work
• You'll potentially lead work activities of others, coordinating daily activities and providing training, coaching and guidance
• You'll partner with the commercial ecosystem on sales proposals and developing solutions that meet the customer’s needs
• You'll Investigate and resolve inquiries
• You'll identify opportunities to improve service offering
• You'll achieve personal development

What you will need to succeed:

• It’s essential you speak fluent Business English and fluent French
• Use your own initiative to drive tasks and targets
• To be analytical, with a high level of experience in Excel & preferably SalesForce.com and Business Objects
• Project management skills and abilities, with ability to work in cross-functional teams in a matrix environment
• A keen eye for detail & love to work with data, so you have experience in data gathering
• Process improvement skills
• Excellent interpersonal skills with strong verbal and written communication skills.
• You’ll love to collaborate, communicate and work with a range of different stakeholders across the organization.
• Presentation skills: ability to present and explain business requirements to all audiences
• Influencing skills to gain commitment and support for decisions and to motivate the organization to support business changes
• Prioritize and plan work to be completed on time. Ability to stay focused on the work at hand when conflicting distractions present themselves.
• Effective communication and collaboration with commercial ecosystem in local language and conversational English proficiency
• Demonstrate interpersonal skills such as managing conflict and ambiguity and being resilient
• Commercial, business, and financial acumen
• Be a trustworthy partner to our Sales Professionals providing support, developing intricate financial sales proposals of all complexities while balancing and advocating for the needs of the customer and the company. Identifies opportunities to better serve our customers.
• Effectively prioritizes work and deal shaping conversations with Sales partners to meet commitments aligned with organizational goals.
• Advanced knowledge of our products & services, systems, programs and processes and proactively identifies opportunities for improvements. Actively shares knowledge and is a role model within the team.
• Strong interpersonal skills such as customer focused, managing conflict, managing complexity, and ability to balance stakeholders. Builds strong relationships across multiple regions and effectively interacts with Sales leadership.
• Effectively communicate decisions and expectations. Demonstrate teamwork and strong collaboration with members of the commercial ecosystem.
• Able to manage conflict and ambiguity. Demonstrate emotional intelligence and show resilience when responding to change.

What you can expect from us:

• This is a hybrid role based out of our Hoofddorp office location, with a minimum of eight days a month onsite.
• Eligible for annual bonus
• ​On the job training & career advancement opportunities.
• Additional benefits including, but not limited to volunteer paid days off, bike plan, foundation donation matching, and much more.
• 25 days holidays per year
• Retirement/Pension contribution percentage paid by IDEXX
• An opportunity to be yourself, innovate, and grow
• Autonomy in your work and ample support when you need it
• Joining a successful team who is proud of the work they do and motivated by their unified purpose of helping others.

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-CR1