JOB DETAILS

Technical Account Manager- APAC

CompanyIsland
LocationRemote
Work ModeRemote
PostedJune 7, 2026
About The Company
Welcome to the Island Enterprise Platform — the ideal environment for enterprise work. For years, enterprise IT was built around layers of tools that solved real problems, but, together, fought against work instead of enabling it. Island reimagines the workspace, designing it around people, not problems, making work smooth and simple, while giving organizations complete control over how work happens. We started with the Island Enterprise Browser, embedding security, access, and control natively into the center of the workspace. But the browser was just the beginning. Today, the Island Enterprise Platform unifies the work environment into a single space with everything enterprises need: AI enablement, network, secure access, identity, data protection, and endpoint control. Not a stack, but an organic ecosystem that works as one. The world's leading banks, hospitals, airlines, retailers, manufacturers, and universities are using Island to safely embrace AI, onboard contractors in minutes, enable BYOD, reduce VDI costs, and eliminate infrastructure they no longer need. Backed by Coatue, Cyberstarts, Insight Partners, Sequoia Capital, and other elite venture funds, we're just getting started.
About the Role

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.

The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.

Come join us in building something that's already changing how the world works.

We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) to be a key strategic partner for our customers in the APAC region- based in Sydney or Melbourne.

This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.

What You’ll Do

  • Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
  • Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
  • Enablement & Training -Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
  • Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
  • Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
  • Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.

What You Bring

  • 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
  • Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
  • Experience handling customer escalations, support tickets, and technical project management.
  • Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
  • Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
  • Bachelor’s degree in a technical discipline or equivalent experience preferred.

Requirements

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Key Skills
Technical Account ManagementSolutions EngineeringPost-sales Technical SupportCybersecuritySaaSCustomer Escalation ManagementTechnical Project ManagementEnterprise IT SupportCustomer OnboardingConfiguration OptimizationSalesforceJiraConfluenceTechnical CommunicationCustomer EnablementStrategic Partnership
Categories
Customer Service & SupportTechnologySoftwareSecurity & SafetyConsulting
Job Information
📋Core Responsibilities
Serve as the primary technical point of contact for APAC customers, guiding them from onboarding to operational maturity. Responsibilities include managing support cases, providing configuration guidance, and collaborating with internal product teams to influence the roadmap.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
1217
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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