VP, Life Enrichment/Resident Experience

True Connection Communities (TCC) is a rapidly growing Senior Housing platform with 21 communities (Active Adult and Independent Living).  At TCC, every day is an opportunity for all of our team members to make lasting connections with each other, residents, and resident’s families in a profound and personal way.  Team members serve as a bridge between the residents, families, and the company allowing us to provide the absolute best experience for all.  At True Connection Communities, you will find opportunities to impact lives whether you have direct contact with residents, or support or lead someone who does.  For more information on True Connection Communities visit our homepage and check out a brief sneak preview into a ‘day in the life’ at TCC with our Sales Leader.

 
OVERVIEW

This VP, Resident Experience is responsible for developing resident engagement programs and the oversight of the delivery these programs at True Connection Communities. These programs include daily diversified programs of individual and group activities that will enable each resident to engage in cultural, spiritual, emotional, environmental, intellectual, physical, social, and civic activities within the community. The goal of the resident engagement function is to sustain and promote each resident’s potential, happiness, and sense of usefulness to self and others. This position is responsible for developing a curriculum of programs with a high hospitality focus, which can be executed by community Resident Engagement Directors that lead to active and engaged residents.

WHAT YOU'LL DO

• Articulates a clear vision of resident experiences to build understanding and support. Works with Regional Leadership and Executive Directors to understand the local needs of TCC residents in order to develop successful resident experience programs.
• Develops, plans, streamlines, and manages programs at a corporate level to be implemented at communities across the country with a hospitality focus by the Resident Experience Directors.
• Directs community Resident Experience Directors in planning and executing active and engaging programs. This includes a well-balanced curriculum that includes educational, social, spiritual, and engaging programs inside and outside of the community.
• Monitors the quality of the activities with the community teams, setting the standards, working with the Regional Directors of Operations and Executive Directors to review and oversee program execution at the community level.
• Develops performance frameworks surrounding resident engagement for each of the communities in (e.g., NPS, and KPIs). Provides recommendations and program modifications based upon feedback received.
• Trains, supports, and develops community Resident Experience team members. Empowers the team to monitor progress against strategy and take appropriate corrective action where needed.
• Develops scheduling and coordination with third party vendors to ensure all third party led programs are executed as scheduled.
• Partners with the Resident Experience Directors at the communities to create volunteer programs inside the community as well as in the surrounding community.
• Trains, supports, and instructs team members and volunteers to assist with activities as needed.
• Creates guidelines for decorations at special events, seasonal celebrations, and holidays.
• Establishes resident family function programs that engage families and provide an opportunity to solicit for referrals.
• Creates an annual travel and excursion program that can be utilized by all communities at TCC.
• Works collaboratively with the VP of Culinary to ensure all dining options are appropriate and aligned with specific activities/themes.
• Recognizes and fosters a sales-oriented culture by encouraging the Resident Experience Directors at the communities to participate in and support sales programs at the communities.
• Research new and innovative resident experience ideas to keep programs fresh at all communities.
• Manages and owns the activity portion of the Net Promoter Score (NPS) process for the company working with the Regional Directors of Operations and Executive Directors to manage, comment, and improve the scoring at the communities.
• Utilizes data and analytics to evaluate opportunities and risks.
• Performs other duties as required.

REQUIRED QUALIFICATIONS

• College degree preferred or related experience.
• Must be able to travel 20-25% of time.
• Experienced in activity planning required, preferably with seniors
• Valid state driver’s license and clean driving record.

PREFERRED QUALIFICATIONS

• Creative, energetic, enthusiastic, patient, flexible, encouraging, and team oriented.
• Creates a positive atmosphere for team members.
• Possesses creative activity and organizational skills.
• Proficient with MS Office Suite or related software.