IT Administrator

Wage:                Commensurate with experience 
Hours of Work: Full-Time (35-40 hours per week)
Location:           Whitehorse, Yukon

At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment.

Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

This role involves collaborating with teams and businesses to understand and utilize current technologies while exploring new opportunities to enhance the support for Air North. This position ensures support and solutions are provided, provides training and support to other IT team members, and serves as an escalation point for support to the team.

Key Duties and Responsibilities:

• Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless access points. (Cisco, Firewalls, VPN, Satellite)
• Implement and monitor security measures to protect IT systems from cyber threats and ensure data integrity
• Managed services experience, NOC, SOC, SaaS
• Diagnose and resolve hardware, software, and network issues promptly to minimize downtime
• Develop and maintain backup and recovery procedures to ensure data protection and business continuity
• Plan and execute system upgrades and patches to keep IT infrastructure up-to-date and secure
• Create and maintain detailed documentation of IT systems, processes and procedures
• Provide technical support and training to staff, ensuring they can effectively use IT resources

Must haves: 

• Bachelor’s degree in Information Technology, Computer Science, or related experience
• 4-7 years of experience working with IT teams in a coordination role
• Experience in IT procurement, project coordination, vendor management and IT Service Management practices
• Experience in managing server and network infrastructure
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Cloud Administrator considered an asset
• Previous aviation experience considered an asset

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 10 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call