Corporate Credit & Collections Representative

Description

A Corporate Credit & Collections Representative manages accounts receivable by contacting individuals or businesses to secure payment on past-due invoices, resolving billing disputes and maintaining accurate, detailed records of customer accounts to reduce bad debt. 

Requirements

Key Responsibilities

• Collections Activity: Proactively contacting clients via phone and email to collect outstanding debts by monitoring overdue accounts, using computers and various reports.
• Negotiation: Developing, setting up, and following up on payment plans for delinquent accounts.
• Account Maintenance: Updating and reconciling customer files to ensure accurate invoicing and payment posting.
• Dispute Resolution: Addressing customer questions regarding invoices, credits, or account discrepancies.
• Reporting: Preparing reports on account status and aging receivables for management. 

Key Qualifications & Skills

• Education: High school diploma or equivalent required; some college preferred.
• Experience: Must have five years or more experience in commercial credit and collections.
• Writing Skills: Communicating effectively & professionally in writing.
• Technical Skills: Proficiency in MS Office (Word & Excel). 
• Compliance: Knowledge of regulations regarding debt collection.

Minimum Job Requirements:

• Accountability: Ability to accept responsibility and account for his/her actions.
• Active Listening: Ability to actively attend to, convey and understand the comments and questions of others.
• Assertiveness: Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Self-Motivated: Ability to actively drive oneself to set and achieve goals through initiation, resilience and goal-oriented planning. 
• Communication: Strong communication and negotiation skills are a must, along with telephone etiquette for professional interactions.
• Writing Skills: Communicating effectively & professionally in writing.
• Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
• Honesty / Integrity: Ability to be truthful and be seen as credible in the workplace while following company policies and procedures.
• Organized: Possessing the trait of being organized or following a systematic method of performing and completing a task.
• Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
• Time Management: Ability to utilize the available time to organize and complete work within deadlines for oneself and the department. 

Work Environment / Physical Demands

• Setting: Daily in-office environment.
• Frequent sitting, squatting, bending and twisting.
• Repetitive motion.
• Able to lift up to 25 lbs.
• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Sense of sound (Alarms, horns and motorized equipment)

This job description is not an exhaustive list of all functions, responsibilities, and requirements for this position. Duties not listed in the job description may be assigned to the employee from time to time. This job requires that the individual be able to perform, with or without reasonable accommodation, each essential function. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. This document does not create an employment contract, express or implied, and employment with the Company is at-will.