Training Coordinator

Description

Under the direction of the Associate Director of Placement Services, the Training Coordinator will work with a team and key partners to assist job seekers within vulnerable populations (e.g. veterans, disabled, re- entry, homeless) to develop job-readiness soft skills and enter industry-training leading to living-wage careers, primarily within the construction sector. The Training Coordinator will be responsible for recruiting, enrolling, coaching, and connecting job seekers to training, placement and providing support services. They will execute a coordinated, client-training partner focused approach within the Integrated Service Delivery (ISD) model that positively impacts the job seeker, partner, organization, and community at large. The Training Coordinator will track and document all services provided as well as progress towards all grant outcomes. They will coordinate and collaborate with all staff within CRCD, and outside partners to ensure effective and streamlined services and delivery. They will also enter, organize, and maintain accurate data, reporting, and maintain files for participants to successfully meet all outcomes. The Training Coordinator will also support the organization’s 5-year strategic plan and work closely with management to ensure alignment and consistent progress towards those goals.

• 70% of time will be coordinating career development services such as recruitment, enrollment, soft skills development, and coordination into job-training and placement activities.
• 25% of efforts will be dedicated to entering, organizing, and maintaining accurate data, reporting, and maintaining files for all participants aligned and leading towards successful grant outcomes, including administrative and compliance responsibilities.
• 5% of time will support management and the entire WDD team with assessment, planning, and improvement of the service delivery model and its execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Engage the community, our partners, and other CRCD departments to recruit and enroll jobseekers within various vulnerable populations (e.g., veterans, re-entry, disabled, homeless) into WorkSource Center services and training opportunities.
• Understand the eligibility requirements, service delivery components and outcomes of multiple grants assigned to and serve a caseload of participants across these grants.
• Serve a caseload of approximately 100+ jobseekers with assessment of grant eligibility and enrollment; skills assessments and review of career options; Individual Employment Plans (IEP’s); and soft skills training and career coaching leading to relevant industry training and construction careers.
• Prepare supportive services documentation for targeted-industry training for participants within 3 days of participant identifying their career pathway and submitting the training request.
• Enter all eligible participants into WIOA services into the CalJOBS and Salesforce database and maintain daily service activity entries and case notes within the system.
• Provide career coaching services to all caseload participants at least monthly and document all case notes within CalJOBS, including internal tracking platforms, as well create Salesforce profiles.
• Provide career case management for all participants on your caseload that includes, but not limited to tracking participant progress, service activities, and grant outcomes.
• (Co)Facilitate weekly to monthly case conferencing for participant caseload amongst the staff team and key partners to ensure adequate service delivery and progress towards all grant outcomes.
• Coordinate and provide approved stipend payments, support services, or reimbursements to training participants during and post training.
• Assist participants to receive certification and assist with navigating the initiation and union on-boarding process.
• Actively seek placement opportunities and lead efforts to fulfill craft requests as provided by the placement team.
• Provide weekly to monthly reports on all caseload services, activities, expenditures, and outcomes.
• Complete, maintain, and self-audit all case files, enrollment, and supportive services (training) documentation, including daily/weekly tracking of case notes, service delivery, and progress towards outcomes.
• Work with all other service delivery staff within WDD, management, other CRCD departments, and grant partners to provide quality services to participants and meet grant deliverables.
• Be flexible in a rotating work schedule at times when service delivery requires it such as during recruitment activities, which can include evening and weekend work.
• Be able to work with and co-locate at local grant partner facilities for portions of caseload.
• Maintain professional boundaries and a positive work environment with all participants, staff, partners, supporters, and collaborators.
• Handle all client concerns, complaints, feedback, and recommendations promptly and with professionalism and with the support of the staff team as needed.
• Develop and maintain working relationships with Community Based Organizations, schools, places of worship, and local government agencies to connect clients to their services offered onsite and at their centers.
• Participate in all WDD staff planning, including the 5-Year Strategic Plan.
• Delivery of services through CRCD’s Client Centered Approach.
• Uphold the CRCD mission and professionally represent the agency at events when assigned.

Requirements

QUALIFICATIONS

• Bachelor’s degree in related field; or minimum four-years of related experience without formal education
• At least 2 – 4 years’ prior experience in providing career coaching/case management /job development services within workforce development, social service, or non-profit organizations.
• Experience, comfort, and desire to work with various vulnerable populations such as re-entry, homeless, veterans, disabled, low-income, etc.
• Fluent in case management facilitation
• Experience in facilitating group workshops.
• Understanding and knowledge of education disparities in the Vernon-Central community
• Knowledge of Los Angeles community resources and social service providers
• Knowledge and understanding of community development & non-profit sector.
• Trained in delivering case management services (Training certificate is a plus)
• Demonstrated ability to work on multiple projects simultaneously and meet deadlines.
• Reliable, flexible team player who works well with minimal supervision, has a good work ethic, and can set and maintain personal boundaries.

REQUIREMENTS AND SKILLS

• Proven experience in providing career services, staffing or business services in non/for profit organizations.
• Previous experience working with foster youth.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience entering data into CalJOBS, and Salesforce.
• Experience in registering or enrolling youth into community college.
• Working knowledge in data tracking systems and tools
• Strong organizational skills to manage large caseload, data, and reporting duties.
• Strong interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• Reliable transportation, valid driver's license & car insurance as required by law.
• This is not a work from home position. This role reports to the office 5 days a week. 

SALARY

$65,000.00 - $70,000.00 annually

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

BENEFITS

14 Paid Holidays

On-Demand training memberships to bolster professional development

Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance

401k eligibility from day one & up to 3% matching after one year

529 Educational Savings Plan from Principle

Flexible Spending Account (FSA)

Short & Long Term Disability

Accident & Hospital Indemnity

Whole life insurance with cash benefits

Identity Theft Protection and Legal Services

Discount pet insurance through ASPCA

Generous work/life balance

All candidates are subject to pass background check conducted by Los Angeles County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Veronica Garcia (213) 743-6193