Project Manager

Description

Serves as the on-site Project Manager responsible for overall contract performance and daily operations for a federal administrative support services program. Provides leadership, oversight, and strategic direction for administrative operations supporting records management, information management, facilities coordination, conference and training support, mail and file management, receptionist services, and related operational functions.

Responsible for contract performance, personnel management, quality assurance, operational planning, budgeting, scheduling, reporting, risk mitigation, and continuous process improvement to ensure responsive, compliant, and high-quality support services. Oversees workflow coordination across all functional areas and ensures all deliverables, reporting requirements, and customer support activities are completed accurately, efficiently, and within established timelines.

Leads the implementation and oversight of the Quality Control Program, monitors operational performance metrics, and develops corrective and preventive actions to maintain service excellence and minimize performance risk. Coordinates closely with Government stakeholders and contractor personnel to ensure continuity of operations, effective communication, and successful execution of all contractual requirements. Provides oversight of cross-training initiatives, business process optimization, records and information management workflows, and conference/event support activities, including troubleshooting and coordination of audiovisual systems during meetings and events.

Key Responsibilities

• Serve as the Contractor’s on-site authority and primary point of contact responsible for overall contract administration, daily operations, personnel oversight, and successful execution of support services.
• Direct and oversee contract activities supporting records management, information management, administrative operations, facilities coordination, conference room and training center management, receptionist functions, mailroom operations, and information dissemination services.
• Lead contract planning, scheduling, staffing, budgeting, workload management, reporting, and risk mitigation activities to ensure uninterrupted support and compliance with contract requirements.
• Develop, implement, and manage the Quality Control Program to ensure services, reports, and deliverables are timely, accurate, compliant, and responsive to customer needs.
• Monitor performance metrics, analyze operational data, identify trends, and implement process improvements to enhance efficiency, service quality, and operational outcomes.
• Analyze and improve business processes through workflow assessments, process mapping, standard operating procedures (SOPs), and operational performance reviews.
• Coordinate and oversee contractor personnel activities, staffing coverage, onboarding/offboarding support, training coordination, and workforce continuity planning.
• Ensure contractor personnel are cross-trained on operational procedures and business processes to maintain effective coverage across all service areas.
• Support compliance with federal records management requirements, information management procedures, privacy protections, and applicable administrative policies.
• Prepare and deliver contract status reports, operational updates, quality assurance documentation, and other required reports and briefings.
• Coordinate with stakeholders, facilities personnel, IT staff, vendors, and subcontractors to resolve operational issues and support mission requirements.
• Utilize Microsoft Office applications, collaboration platforms, reporting systems, databases, and project management tools to manage workload activities, track performance, and support decision-making.
• Provide on-site technical and operational support for conference rooms, training spaces, and events, including troubleshooting audiovisual equipment and coordinating issue resolution.
• Ensure a professional, customer-focused environment supporting executives, visitors, stakeholders, and staff personnel.
• Maintain compliance with contract security requirements, confidentiality standards, and policies related to sensitive and non-public information.

Requirements

• College degree required; business, management, public administration, information management, or related field preferred.
• Minimum of fifteen (15) years of progressively responsible experience in program management, administrative operations, or related Government support services.
• Demonstrated leadership, supervisory, and personnel management experience overseeing multi-functional administrative support operations.
• Experience managing federal contracts or large-scale administrative support programs in a fast-paced, customer-focused environment.
• Demonstrated experience implementing and managing Quality Control Programs and performance management processes.
• Strong experience in project planning, scheduling, budgeting, reporting, operational oversight, and risk management.
• Experience analyzing workflows, developing process improvements, implementing SOPs, and improving organizational efficiency.
• Experience supporting records management, administrative operations, facilities coordination, human resources support, procurement support, or related operational functions.
• Experience using operational metrics, reporting tools, and data analysis to measure performance and improve outcomes.
• Ability to manage multiple priorities, coordinate cross-functional activities, and respond effectively in time-sensitive operational environments.
• Ability to provide hands-on support for conference room operations and troubleshoot audiovisual systems during meetings and events.
• Demonstrated analytical, organizational, problem-solving, and decision-making skills.
• Excellent interpersonal, customer service, oral communication, and written communication skills.
• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and other commercial software applications, databases, and project management tools.
• Ability to work on-site during normal business hours, with situational telework permitted based on customer approval and operational requirements.
• Physical ability to move files, records boxes, meeting materials, office supplies, and room setup equipment as required for contract performance.
• Position is designated as Key Personnel and classified as exempt.
• U.S. Citizenship required.
• Ability to obtain and maintain a SECRET security clearance; active Secret clearance preferred.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.