Collection Specialist- Billingual

Description

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES!

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program
• A great work environment with career advancement opportunities!

We are looking for an experienced, dedicated, detail-oriented and communicative Collections Specialist that is bilingual in both English and Spanish, with at least 2 years of experience to join our finance team. The ideal candidate balances a firm approach to recovering overdue payments with a professional, customer-centric attitude to maintain positive business relationships.

In this role, you will manage an assigned portfolio of accounts, identify delinquent payments and negotiate resolutions that ensure a healthy cash flow for the company.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Requirements

Key Responsibilities

• Portfolio Management: Monitor accounts receivable aging reports to identify overdue payments and prioritize collection efforts.
• Direct Outreach: Initiate outbound calls and emails to customers regarding delinquent accounts in a professional and persistent manner.
• Negotiation: Negotiate payment plans and settlements within company guidelines to resolve outstanding balances.
• Documentation: Maintain precise, up-to-date records of all collection activities, payment promises, and customer interactions in the CRM/Accounting system.
• Dispute Resolution: Investigate and resolve customer discrepancies or billing issues by collaborating with the sales and billing departments.
• Reporting: Provide weekly status updates on high-risk accounts and collection progress to the Finance Manager.
• Compliance: Ensure all collection activities adhere to state/federal regulations and company policies.

Required Skills & Qualifications

• Bilingual in both English and Spanish is required
• Experience: Minimum of 2 years of experience in collections, accounts receivable, or a high-volume billing environment.
• Communication: Strong verbal and written communication skills with the ability to handle difficult conversations with empathy and professionalism.
• Technical Proficiency: Solid experience using accounting software (e.g., NetSuite, QuickBooks, SAP) and Microsoft Excel (VLOOKUPs and Pivot Tables preferred).
• Negotiation: Proven ability to influence and persuade customers to meet payment obligations.
• Attention to Detail: High level of accuracy in data entry and financial record-keeping.
• Problem-Solving: Ability to identify the root cause of non-payment and propose creative solutions.

Education & Requirements

• High School Diploma or GED required; Associate’s degree in Finance, Accounting, or Business is a plus.